Josiphina nelson
Black River,NY
Summary
Dynamic individual with hands-on experience in mortgage processing and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
26
26
years of professional experience
Work History
Owner
Doodle Eli Cups and Crafts
07.2025 - Current
- Analyzed sales trends to inform product offerings and improve profitability.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Enhanced company's market position by identifying and pursuing new business opportunities.
Delivery Driver
Spark
06.2021 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
- Operated routing software to optimize delivery routes, reducing travel time.
- Managed inventory of delivered goods, ensuring accurate records and reporting discrepancies.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Delivery Driver Manager
Roadie
03.2018 - Current
- Oversaw daily operations to ensure timely and efficient deliveries.
- Managed a team of drivers, providing training and support to enhance performance.
- Implemented process improvements that streamlined delivery workflows and reduced delays.
- Coordinated logistics to optimize route planning and resource allocation.
- Monitored driver compliance with safety regulations and company policies.
- Fostered communication between drivers and management to resolve operational challenges effectively.
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Increased driver retention by fostering a supportive work environment and providing ongoing training opportunities.
- Implemented safety protocols to minimize accidents and injuries among delivery drivers.
- Managed daily operations for a team of delivery drivers, ensuring timely deliveries and customer satisfaction.
- Utilized GPS technology to track driver progress, adjusting routes as needed to optimize delivery times.
- Consistently met or exceeded shipment deadlines through effective time management and prioritization skills.
- Reduced fuel costs by implementing eco-friendly driving techniques and route planning strategies.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Owner
Josiphina's Quilting Patch N More
02.2012 - Current
- Designed and created custom quilts, enhancing customer satisfaction through personalized service.
- Managed daily operations, ensuring efficient workflow and product quality.
- Developed marketing strategies to increase brand visibility and attract new clientele.
- Trained and mentored staff on quilting techniques and customer service best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Established vendor relationships to secure high-quality materials at competitive prices.
- Organized community workshops, fostering engagement and promoting quilting as an art form.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Product Support Driver
Instacart
02.2016 - 03.2018
- Delivered groceries efficiently to customers, ensuring timely and accurate service.
- Navigated various routes, optimizing travel time and reducing delays.
- Communicated effectively with customers regarding delivery status and special requests.
- Maintained vehicle cleanliness and functionality, adhering to safety regulations.
- Assisted in training new drivers on best practices and operational protocols.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Obtained signatures from customers upon delivery of goods.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Improved route efficiency, leading to reduction in average delivery times.
- Improved fuel efficiency by implementing strategic driving routes and practices.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
Consumer Credit Counselor
Consumer Credit Solutions
02.2009 - 10.2013
- Provided personalized financial counseling to clients, addressing credit issues and developing actionable repayment plans.
- Analyzed client debt situations to recommend tailored solutions for improved financial health.
- Educated clients on credit management strategies, fostering awareness of responsible borrowing practices.
- Collaborated with creditors to negotiate favorable terms for clients facing financial hardships.
- Negotiated with creditors to lower interest rates and develop feasible repayment plans, resulting in improved client satisfaction.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Educated clients on budgeting techniques for long-term financial success, leading to increased savings and reduced debts.
- Analyzed client''s financial situation, identifying root causes of debt and recommending appropriate courses of action.
Stock Manager
Kmart, Sears Holding
06.2005 - 09.2008
- Managed inventory levels to ensure product availability and minimize stockouts.
- Streamlined receiving processes to enhance operational efficiency and accuracy.
- Trained staff on inventory management systems and best practices for stock handling.
- Analyzed sales trends to inform purchasing decisions and optimize stock turnover.
- Collaborated with cross-functional teams to improve supply chain performance and reduce lead times.
- Led regular cycle counts to maintain accurate inventory records and identify discrepancies.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
- Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Increased customer satisfaction with timely and accurate order fulfillment.
- Reduced waste by closely monitoring stock shelf life and rotating products accordingly.
- Managed team of stock clerks to ensure efficient and error-free stock handling.
- Developed and enforced safety protocols in stockroom, reducing workplace accidents.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Mortgage Loan Officer
First Continental Mortgage
10.2003 - 05.2008
- Facilitated mortgage application processes, ensuring compliance with federal regulations and company policies.
- Analyzed financial documents to assess borrower eligibility and creditworthiness for loan approvals.
- Developed personalized mortgage solutions based on clients' financial situations and long-term goals.
- Collaborated with real estate agents to streamline property valuations and closing procedures for timely transactions.
- Established strong relationships with clients, resulting in increased referrals and repeat business through exceptional service delivery.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Customized marketing materials aimed at attracting potential mortgage applicants within specific target markets.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
- Provided support during audits to ensure compliance with federal and state regulations, contributing to a strong company reputation.
- Mentored junior loan officers to improve team performance and meet organizational goals.
- Maintained compliance with federal and state regulations, conducting thorough reviews and updates of loan documentation procedures.
- Increased loan approval rates by meticulously evaluating applicant financial data and advising on best practices for credit improvement.
- Enhanced customer satisfaction with personalized mortgage counseling, leading to significant rise in client referrals.
- Negotiated favorable loan terms with lenders, achieving cost savings for clients and increasing competitiveness of our offerings.
- Conducted comprehensive risk assessments for each loan application to minimize defaults, contributing to more robust loan portfolio.
- Fostered strong relationships with real estate professionals to generate consistent pipeline of referrals.
- Collaborated with underwriting teams to ensure smooth loan approval processes, minimizing delays and client dissatisfaction.
- Developed and maintained relationships with customers, lenders and other third parties.
- Processed loan applications and monitored progress from start to finish.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Negotiated loan terms and conditions with customers to secure best deal.
- Assisted customers with completing loan applications and other paperwork.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Mortage Loan Officer
Tampa Bay Mortgage
02.2000 - 10.2003
- Evaluated borrower financial profiles to assess eligibility for mortgage products.
- Developed customized loan solutions based on client needs and market trends.
- Collaborated with underwriters to ensure timely processing of mortgage applications.
- Maintained comprehensive knowledge of lending regulations and compliance standards.
- Educated clients on loan options, rates, and closing processes to enhance understanding.
- Streamlined documentation processes, improving application turnaround times significantly.
- Mentored junior staff in mortgage procedures and customer service best practices.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
- Reviewed loan files and updated to match current standards.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
- Explained different types of loans pertaining to client situations.
- Checked loan documents for accuracy prior to closing.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Worked with underwriters to fix application problems and resolve issues.
Education
High School Diploma -
Largo High School
Largo, Fl01-1989
Associate of Arts - Early Childhood Education
Tampa College
FL06-1989
Associate of Science - Information Technology
Tampa Technical College
Largo, FL08-2003
Bachelor of Science - Computer Information Systems
University of Phoenix
Clearwater, FL03-2025
Master of Science - Project Management And MBA
Colorado Technical College
Colorado Springs, CO05-2017
J.D. - Law
Novus Law School
Calabasas, CASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Marketing
- Financial management
- Staff hiring
- Consulting
- Negotiation
- Sales management
- Cost reduction
- Budget development
- Sales strategy development
- Service quality assurance
- Growth strategy implementation
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Owner
Doodle Eli Cups and Crafts
07.2025 - Current
Delivery Driver
Spark
06.2021 - Current
Delivery Driver Manager
Roadie
03.2018 - Current
Product Support Driver
Instacart
02.2016 - 03.2018
Owner
Josiphina's Quilting Patch N More
02.2012 - Current
Consumer Credit Counselor
Consumer Credit Solutions
02.2009 - 10.2013
Stock Manager
Kmart, Sears Holding
06.2005 - 09.2008
Mortgage Loan Officer
First Continental Mortgage
10.2003 - 05.2008
Mortage Loan Officer
Tampa Bay Mortgage
02.2000 - 10.2003
High School Diploma -
Largo High School
Associate of Arts - Early Childhood Education
Tampa College
Associate of Science - Information Technology
Tampa Technical College
Bachelor of Science - Computer Information Systems
University of Phoenix
Master of Science - Project Management And MBA
Colorado Technical College
J.D. - Law
Novus Law School