José Iván Tavárez Méndez
Bronx,New York
Overview
20
20
years of professional experience
Work History
Driver
Agape Transportation
New York, NY
06.2024 - Current
- Safely transported passengers to various destinations while adhering to traffic laws and safety regulations
- Provided excellent customer service, ensuring a comfortable and positive experience for passengers
- Efficiently navigated routes to minimize delays and optimize travel time
Food Runner
Da Long Yi Hot Pot Restaurant
New York, NY
09.2022 - 06.2024
- Delivered food orders quickly and accurately to customers, maintaining high standards of service and presentation
- Assisted servers with table maintenance and ensured a clean and organized dining environment
- Communicated effectively with kitchen staff to ensure smooth and timely delivery of dishes
- Responding to customer inquiries and requests, contributing to a positive dining experience
Real Estate Advisor
ApartmentsRD Real Estate
New York, NY
07.2019 - Current
- Managed the sale and marketing of real estate projects in the Dominican Republic
- Built and maintained strong relationships with clients and developers, ensuring successful property transactions
- Provided market analysis and guided clients in making informed purchasing decisions
Account Executive
Cybermarket SRL
Santo Domingo, D.R
09.2017 - 06.2019
- Sold digital advertising solutions to real estate companies, helping clients maximize their online presence
- Managed a national portfolio of clients for 'www.Supercasas.com' and 'www.Supercarros.com.'
- Developed customized advertising strategies that led to increased client engagement and sales growth
Claims Representative
Orange
Santo Domingo, D.R
10.2002 - 05.2015
- Handled high-priority customer claims and disputes for business clients and fraud-related cases
- Collaborated with internal teams to ensure timely resolution of claims and provided excellent customer support
- Trained and mentored junior team members on best practices for claims management and customer service
- Analyzed customer feedback and trends to identify areas for service improvement and enhance overall customer satisfaction
Junior Claims Analyst
Orange
Santo Domingo, D.R
05.2010 - 09.2015
- Managed claims from INDOTEL, the Dominican Republic's Telecommunications Regulatory Body
- Analyzed and resolved disputes related to telecom services, ensuring compliance with regulatory standards
- Conducted thorough investigations into claims, gathering and reviewing evidence to support decision-making
- Assisted in the development of training materials and resources for staff on regulatory compliance and claims processing
Timeline
Driver
Agape Transportation
06.2024 - Current
Food Runner
Da Long Yi Hot Pot Restaurant
09.2022 - 06.2024
Real Estate Advisor
ApartmentsRD Real Estate
07.2019 - Current
Account Executive
Cybermarket SRL
09.2017 - 06.2019
Junior Claims Analyst
Orange
05.2010 - 09.2015
Claims Representative
Orange
10.2002 - 05.2015