José (Joe) R. Climent
Hospitality/service agent
Port St. Lucie,Florida
Summary
Professional with strong background in hospitality and customer service, ready to excel in front-facing role. Skilled in managing people interactions, problem-solving, and ensuring welcoming environment. Proven ability to collaborate effectively with team members and adapt to changing needs. Known for reliability, excellent communication skills, and positive demeanor.
Overview
39
39
years of professional experience
Work History
Front Desk Service Agent
KW Property Management & Consulting
09.2016 - Current
- Smile, greet, stand up and acknowledge individuals. Check-in or question individuals entering lobby.
- Anticipates internal/external customer needs and provides exemplary service.
- Adherent to all security procedures and bookkeeping policies.
- Ability to deescalate irate individuals and listen carefully to concerns.
- Monitor cameras for any unusual activity. Report unusual encounters by completing Incident Report.
- Create Work-Orders for maintenance and safety issues. Follow-up on their resolution.
- Property locations:
- Sage Beach Condos-Hollywood, FL 33019 (786 505 7243) 9/2016 to 9/2021
- Sabbia Beach Condos-Pompano Beach, FL 33062 (954 781 9700) 9/2021 to 1/2022
- Lake House South 875 E Camino Real Boca Raton, FL 33432 (561 8921806) 2/2022 to Present
- Employed 9 years from September 12th, 2016 to Present
- Accomplishments:
- Ability to train and educate new applicants; including Security guard teams when needed for coverage.
- Provide a daily recap report (Not required by management). Provide updated information for the next shift
Jcee Logistical Consultant
Self-employed
08.2015 - 03.2017
- Created syllabus from various university textbooks courses.
- Developed activities for students based on textbook course of study.
- Examples of textbooks: Nursing, Accounting, French I, Culinary Art techniques, Biology, Medical, and Psychology.
- Syllabus created in concurrence with length of course.
- Syllabus double checked for course information accuracy.
- Syllabus printed and invoiced in three working days.
Senior Operations Supervisor
United Parcel Service
11.1986 - 03.2012
- Started part-time 1986, became part-time Supervisor 1987. Promoted 1999 to full-time management
- I retired after 25 years of dedicated service.
- Managed, supervised, and directed entire local sort operation. Involved in public servicing and problem solving. Followed through on assignments. Communicate objectives to entire staff. Provide reports and feedback to upper management.
- Key projects:
- Spent 16 years in the Customer Service Counter facility at 43rd Street in New York City. High volume area. Servicing Midtown Manhattan. Problem solving customer concerns. Trained customer counter personnel and clerks
Education
No Degree - Liberal Arts
Bronx Community College
Bronx, NYNo Degree - Operation Methods Seminar
UPS Workshop
Nashua, N.H.No Degree - Extensive Management And Communication Certification
UPS Management Leadership School
Oberlin, OhioSkills
- Adheres to professional appearance and dress policy
- Understands the function of safety in the workplace
- Anticipates how to provide superior service
- Time management and plans assignments
- Build professional relationships with clients
- Can train and communicate clearly on objectives
- Fluent use of English and Spanish language
- Ability to use internet, basic Excel, Word and internal company programs
- Detail orientated and follows through on objectives and reports
Timeline
Front Desk Service Agent
KW Property Management & Consulting
09.2016 - Current
Jcee Logistical Consultant
Self-employed
08.2015 - 03.2017
Senior Operations Supervisor
United Parcel Service
11.1986 - 03.2012
No Degree - Liberal Arts
Bronx Community College
No Degree - Operation Methods Seminar
UPS Workshop
No Degree - Extensive Management And Communication Certification
UPS Management Leadership School