Summary
Overview
Work History
Education
Skills
Timeline
Generic

José L. Pagán De Jesús

Utica

Summary

Dynamic professional with experience at Freedomcare, excelling in patient care and documentation. Proven ability in technical support and software installation, ensuring seamless operations. Adept at crop management from Twin Orchards, demonstrating strong customer service skills. Committed to enhancing client satisfaction and operational efficiency through proactive problem-solving and effective communication.

Overview

26
26
years of professional experience

Work History

Helpcare Assistant

Freedomcare & PPL-Public Partnerships
05.2024 - 08.2025
  • Helped patients at home with personal care, day-to-day errands, hygiene, and medical care.

Farmworker/Harvester

Twin Orchards Farm Inc.
New Hartford
08.2022 - 10.2022
  • Harvesting, transplanting, and labeling of plants, fruits, and vegetables.
  • Set up and operate irrigation equipment.
  • Report farmers and farm managers on crop progress.
  • Maintenance of grounds and landscaping.
  • Environment control of greenhouse conditions, and indoor and outdoor irrigation systems.

Computer User Support Specialist

Digital Box
Arroyo
02.2000 - 02.2020
  • Provided technical support for hardware/software applications used by clients.
  • Oversee daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring the proper installation of cables, operating systems, or appropriate software.
  • Refer major hardware or software troubleshooting/defective products to vendors or technicians for service.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Education

High School Diploma - General Studies

Cecilio Lebron Ramos High School
Patillas, Puerto Rico
05-1995

Skills

  • Customer service
  • Medical care
  • Technical support
  • Crop management
  • Software installation
  • Patient documentation

Timeline

Helpcare Assistant

Freedomcare & PPL-Public Partnerships
05.2024 - 08.2025

Farmworker/Harvester

Twin Orchards Farm Inc.
08.2022 - 10.2022

Computer User Support Specialist

Digital Box
02.2000 - 02.2020

High School Diploma - General Studies

Cecilio Lebron Ramos High School

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