Josli Montero
Phoenix,AZ
Summary
To provide efficient and great customer service to clients while maintaining a strong work ethic. Being able to turn tasks into achievements. Find quick resolution to problems and come out with new ideas to improved things.
Overview
8
8
years of professional experience
Work History
CSR, Sales
Daikin Comfort
Phoenix, AZ
09.2023 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Cashier/Customer Service
Tacos Barbon
Goodyear
05.2022 - 09.2023
- Greet customers when they arrive and help them find their seats.
- Take food and drink orders accurately and may input them into a computer system.
- Clear dishes from tables after customers are done eating. Maintain clean and have dining area prepared.
- Adhere to brand standards, policies, and procedures.
- Deal with complaints or problems with a positive attitude.
- Issue bills and accept payment.
COVID-19 Tester
Onpoint
Phoenix
11.2021 - 03.2022
- Register patients.
- Explain the procedure.
- Swab them, after input there results.
- Process there payment if necessary.
- Answer any questions or concerns they had.
Cashier/Customer Service
Food City
Phoenix
04.2021 - 10.2021
- Greet customers, answer questions, and help find products.
- Stock shelves, rotate products, and ensure products are within date.
- Operate the cash register and process customer transactions.
- Inform customers about special offers and promotions.
- Ensure the store is sanitary and clean up messes and spills.
Team Member/Cashier
Backyard Taco
Gilbert
08.2016 - 09.2019
- Receive payments, issue receipts, and balance cash drawers.
- Maintain a clean and tidy checkout area.
- Introduce new food items and cross-sell existing food. As well assist with food preparation.
- Work quickly and accurately in a busy environment, and handle multiple tasks simultaneously.
- Resolve customer complaints and find a resolution. Answer any question or concern they had.
Education
High school diploma -
Sun Valley High School
Mesa, AZ05.2016
Skills
Customer service
Team member
Cash handling
Problem solving
Computer literacy
Flexibility
Time management
Bilingual
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer service
Workauthorization
Authorized to work in the US for any employer
Languages
Spanish
Full Professional
Timeline
CSR, Sales
Daikin Comfort
09.2023 - Current
Cashier/Customer Service
Tacos Barbon
05.2022 - 09.2023
COVID-19 Tester
Onpoint
11.2021 - 03.2022
Cashier/Customer Service
Food City
04.2021 - 10.2021
Team Member/Cashier
Backyard Taco
08.2016 - 09.2019
High school diploma -
Sun Valley High School