Joslyn Brown
Garner,USA
Summary
I am a motivated, driven, team oriented, great communication skills, and team player with extinctive knowledge within the customer service field. I am more than excited to be a part of your team in customer service.
Experienced with safe and efficient driving practices, ensuring timely delivery of goods. Utilizes advanced route planning to minimize delays and optimize fuel usage. Knowledge of compliance with transportation regulations and maintaining vehicle integrity.
Overview
16
16
years of professional experience
Work History
CDL Class B Driver
Schwans Consumer Brand
04.2024 - Current
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Increased route efficiency by utilizing GPS technology and staying updated on traffic patterns.
- Trained new drivers on company policies, safety procedures, and proper vehicle operation.
- Collaborated with dispatchers for accurate scheduling, addressing any changes or issues promptly.
- Adhered to all industry regulations, maintaining a clean driving record and up-to-date licenses.
- Developed strong relationships with clients by providing exceptional communication and service.
- Demonstrated professionalism in handling difficult situations, resolving conflicts with customers amicably.
- Reduced fuel consumption through efficient route planning and effective driving techniques.
- Managed emergency situations effectively, prioritizing safety while minimizing delays in delivery schedules.
- Maintained vehicle and equipment in optimal condition for efficient operations and reduced downtime.
- Assisted with loading and unloading cargo, ensuring secure transport and minimal damage to goods.
- Provided courteous service to customers at each stop, addressing inquiries or concerns while representing the company positively.
- Enhanced customer satisfaction by ensuring timely and safe deliveries of goods.
- Completed daily inspection reports to ensure proper functioning of the vehicle and adherence to safety protocols.
- Delivered products accurately, verifying order details before departure for fewer errors during transport.
Administrative assistant
State Mail Carrier Center
08.2023 - 05.2024
- Create Excel report for medical information from buildings throughout the state of North Carolina and download the information from data loggers
- Also my responsibilities consist of creating reports on what was done on routes and steps to make sure it does not happen again
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Representative
Sedgwick
05.2023 - 07.2023
- My Responsibilities consist of answering calls and getting employees connected with the specialist for the existing disability or start a new disability or leave form or process
- Also consisted of determining which type of form the employee needed started for the types of leave available for their company of employment
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Walmart
09.2022 - 05.2023
- My responsibilities consist of restocking the shelves as well as inventory counts, rearranging the top of the shelves, also filling in with other positions when needed, putting away new merchandise as soon as it comes in and helping customers with day to day sales
Stay at home mother
Self-employed
04.2017 - 08.2022
- 5 years parenting my son and daughter eager to return to a full-time career
- Network with others stay at home mothers in group on face book
- Established a budget for a family of four
- Organized family vacation and family activities
- Reduced illness rate by daily cleaning
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Barista
Starbucks INC
05.2015 - 04.2017
- Greet customers
- Prepare drinks to Starbucks standard
- Cleaned bathroom and restocked supplies
- Take orders for drive thru
Sales Associate, 1st Assistant Manager
CATO
05.2015 - 12.2016
- Open and close the store
- Cash Handler and Key Holder
- Daily deposits
- Keep Track of Inventory
- Assist Customers in Dressing rooms
- Assisting with refunds and customer complaints
- Marking down items
- Setting up new displays
- Scheduling breaks
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Barista, Shift supervisor
Starbucks INC
05.2014 - 05.2015
- Responsible for opening and closing the store
- Ensure staff are properly trained
- Cash handler for registers and daily deposits
- Ensure beverage quality
- Supervise the store and schedule breaks
- Address complaints
- Daily Team huddles
- Order Supplies and food that was served
- Delegate task for everyone to do to make the shift run smooth
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Waitress, Hostess, Expo
Ruby Tuesday
05.2014 - 04.2015
- Make sure table is clean and properly set
- Seat all customer at the appointed table
- Maintained the cleanliness of the Salad bar
- Cash handler
- Placed orders
- Gathered and placed orders
- Seat all customers at appointed server’s table
- Checked the food before it went out to the table to ensure it was made correctly
Barista
Starbucks INC
10.2013 - 05.2014
- Greet customers
- Prepare drinks to Starbucks standard
- Cleaned bathroom and restocked supplies
- Make sure tables are cleaned and properly set
Receptionist
For Your Glory Beauty Salon
02.2009 - 02.2013
- Greet and Check-in all customers
- Properly answer all phone calls
- Cash handler
- Schedule, Reschedule, and cancel appointments
- Clean bathroom, stylist area, guest area, and break room
- Order all supplies, keep track of inventory
Education
Certificate Of Technical Studies - Massage Therapy
Southeastern Institute
Charlotte NC01.2013
High School -
Overhills High School
01.2011
Skills
- Strong Decision Maker
- Creative
- Team Worker
- Fast and Effective Worker
- Strong verbal communication skills
- Strong written communication skills
- Interpersonal communication skills
- Skill in organizing resources
- Establishing priorities
- Strong time management skills
- Organizational skills
- Follow-through skills
- Ability to meet performance goals
- Ability to maintain a professional approach
- Multitasking skills
- Project support skills
- Defensive driving techniques
- Emergency response readiness
- Logbook maintenance
- Professionalism and punctuality
- Safe driving practices
- Vehicle inspection expertise
Timeline
CDL Class B Driver
Schwans Consumer Brand
04.2024 - Current
Administrative assistant
State Mail Carrier Center
08.2023 - 05.2024
Customer Service Representative
Sedgwick
05.2023 - 07.2023
Walmart
09.2022 - 05.2023
Stay at home mother
Self-employed
04.2017 - 08.2022
Barista
Starbucks INC
05.2015 - 04.2017
Sales Associate, 1st Assistant Manager
CATO
05.2015 - 12.2016
Barista, Shift supervisor
Starbucks INC
05.2014 - 05.2015
Waitress, Hostess, Expo
Ruby Tuesday
05.2014 - 04.2015
Barista
Starbucks INC
10.2013 - 05.2014
Receptionist
For Your Glory Beauty Salon
02.2009 - 02.2013
Certificate Of Technical Studies - Massage Therapy
Southeastern Institute
High School -
Overhills High School
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