Joslyn Byers
Apopka,Florida
Summary
Detail-oriented and reliable stock lead with over 8+ years of experience in customer service, resolving issues and exceeding sales targets. Able to maintain composure under pressure, provide communication effectively all while being a productive team leader. I am seeking an opportunity to branch out into the medical field as I have already taken a CNA course and believe I could apply my skills I've collected over the years to an area I feel passionate about.
Overview
10
10
years of professional experience
Work History
Stock Lead
Ross Dress for Less
10.2023 - Current
- Monitor store shipments by coordinating with management and delivery teams
- Unpack merchandise
- Trained a team on how to maintain a safe working environment and proper organization while stocking
- Provide inventory counts
- Replenish out of stock items while also providing store mark downs
Bartender
Thee Original Dollhouse
01.2018 - 07.2023
- Adhered to state laws regarding legal age of alcoholic purchase by checking ID's
- Enhanced customer experience by providing personalized recommendations
- Developed loyal customer relationships
- Worked as a team to handle a fast paced work environment
- Crafted cocktails monthly based on trending events
- Trained new bartenders on proper bar procedures, safety and cocktail recipes
Bartender
Bare Assets
03.2015 - 03.2018
- Increased customer satisfaction by providing excellent service
- Adhered to Servsafe and maintained proper sanitation protocols
- Top sales lead by continuously upselling to premium drinks
- Served high volume events while multi-tasking
- Preformed opening and closing duties
- Kept the bar well stocked and free from clutter
Bartender Supervisor
Red Robin
02.2016 - 04.2017
- Trained servers and bartenders on drink preparation, cash handling and Servsafe
- Managed a high volume bar while staying level headed and attentive
- Promoted sales and increased customer satisfaction
- Addressed customer complaints with a smile, using clear communication and problem solving reasoning
Retail Manager
Tilly's Clothing Store
02.2015 - 02.2016
- Comply with my company policies regarding sales
- Provided efficient training in customer service and POS systems
- Coordinated inventory while also staying in communication with suppliers
- Changed product displays and store layouts monthly
- Conducted weekly meetings and provided clear feedback to employees
Education
Associate of Science - Radiography
Valencia College
Orlando, FL03-2027
Skills
- Inventory Tracking
- Cleaning techniques
- Workload prioritization
- Customer Service
- Problem-Solving
- Multitasking
- Attention to Detail
- Adaptability and Flexibility
- Time management abilities
- Computer : Microsoft Excell, Word, Powerpoint, and Access
Accomplishments
- Top Sales from 2021-2023
Hobbies
Painting, Gardening, Reading, Traveling
Timeline
Stock Lead
Ross Dress for Less
10.2023 - Current
Bartender
Thee Original Dollhouse
01.2018 - 07.2023
Bartender Supervisor
Red Robin
02.2016 - 04.2017
Bartender
Bare Assets
03.2015 - 03.2018
Retail Manager
Tilly's Clothing Store
02.2015 - 02.2016
Associate of Science - Radiography
Valencia College