Joslyn Charles
Jackson,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Continuum
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Center Representative
Concentrix
08.2022 - 02.2023
- Address customer service inquiries in a timely and accurate fashion
- Achieved customer satisfaction
- Properly directed inbound calls in phone queues to improve call flow
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Made process changes to exceed customer satisfaction goals
- Maintained up-to-date records at all times
- Built customer loyalty.
Call Center Representative
Conduent Business Services, LLC
09.2017 - 04.2022
- Address customer service inquiries in a timely and accurate fashion
- Achieved customer satisfaction
- Properly directed inbound calls in phone queues to improve call flow
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Made process changes to exceed customer satisfaction goals
- Maintained up-to-date records at all times
- Built customer loyalty.
Line Operator
Sanderson Farms, Inc.
11.2015 - 02.2018
- Delivered exceptional, friendly and fast service
- Maintained a professional tone of voice and words at all times
- Made meat was boxed and labeled correctly
- Floors and machines was cleaned properly at the end of the shift and ready for next shift.
Education
Diploma -
Riverside High School
Avon, MSHinds Community College
Raymond, MSSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Problem Resolution
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Continuum
04.2023 - Current
Call Center Representative
Concentrix
08.2022 - 02.2023
Call Center Representative
Conduent Business Services, LLC
09.2017 - 04.2022
Line Operator
Sanderson Farms, Inc.
11.2015 - 02.2018
Diploma -
Riverside High School
Hinds Community College