JOSLYN CHARRON
St Albans,VT
Summary
Professional and prepared scheduling specialist with strong organizational and multitasking skills. Demonstrates expertise in coordinating appointments, managing calendars, and ensuring seamless communication. Focused on team collaboration and achieving results while adapting to changing needs. Reliable and efficient with strong interpersonal abilities and commitment to delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Scheduling Specialist
Timberlane Dental Group
Essex Junction, VT
11.2024 - Current
- Provide excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Manage high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Develop strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Adhere to HIPAA and OSHA.
- Collect payment at the time of service.
- Add, change, or update insurance information on file for patients.
- Follow the scheduling template for every doctor and hygienist within the practice, for four Timberlane locations.
- Prepare charts for all adult doctors and hygienists for the following day. This includes reviewing insurance information on file, any balance on the account, and gathering a patient's estimated portion for their upcoming service.
Universal Banker
M&T Bank
Williston
05.2019 - 11.2024
- Opened checking, savings, money market, and certificates of deposit accounts.
- Ordered checks, debit cards, and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators, or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Adhered to established security procedures, and reported potential fraud or safety violations to management for immediate recourse.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Negotiated terms and rates for loans and lines of credit with clients.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Beauty Advisor
Sally's Beauty Supply
South Burlington
08.2017 - 05.2019
- Managed efficient cash register operations.
- Maintained counter and display areas for cleanliness and organization.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Recommended specific hair and beauty products to meet individual customer needs.
Education
High School Diploma -
Burlington High School
Burlington, VT06.2017
Skills
- Customer service
- Professional telephone demeanor
- Calendar management
- Deadline adherence
- Problem-solving
- Computer skills
- Relationship building
- Effective multitasking
References
References available upon request
Timeline
Scheduling Specialist
Timberlane Dental Group
11.2024 - Current
Universal Banker
M&T Bank
05.2019 - 11.2024
Beauty Advisor
Sally's Beauty Supply
08.2017 - 05.2019
High School Diploma -
Burlington High School
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