Summary
Overview
Work History
Education
Skills
Timeline
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Joslyn Cole

Brooklyn,NY

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Waitress

Pizza Palace
03.2021 - 08.2023
  • Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
  • Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Bachelor of Science - Forensic Science

John Jay College of Criminal Justice of The City University of New York
New York, NY
06.2027

High School Diploma -

Sussex Central High School
Georgetown, DE
06.2023

Skills

  • Effectively able to accomplish goals and tasks well in a timed situation
  • Cash Handling
  • Team Collaboration
  • Organization
  • An effective written and verbal communicator, with the ability to convey information clearly and concisely
  • Rapid and Adaptive
  • Communication
  • Customer Service
  • Multitasking

Timeline

Waitress

Pizza Palace
03.2021 - 08.2023

Bachelor of Science - Forensic Science

John Jay College of Criminal Justice of The City University of New York

High School Diploma -

Sussex Central High School

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Joslyn Cole