Joslyn Costello
Norwalk,OH
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events.
Overview
6
6
years of professional experience
Work History
Esthetician
Northstar Beauty Bar
Avon, OH
11.2021 - Current
- Suggested appropriate therapy based on current health of client.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Created repeat business by developing long-term relationships with regular customers.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Developed individualized, therapeutic skin care programs.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Sterilized equipment for patient treatments.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
Sales Associate
Sally Beauty
Amherst, OH
05.2020 - 11.2021
- Recommended complementary purchases to customers, increasing revenue.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Associate
Panera Bread
Avon, OH
07.2018 - 11.2018
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Contributed to risk mitigation efforts through careful analysis of potential threats to operations or profitability, recommending appropriate action plans when necessary.
- Used in-store system to locate inventory and place special orders for customers.
- Trained and mentored junior staff on customer service strategies and techniques.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
High School Diploma -
Lorain CountyJVS/Adult Career Center
Oberlin, OH05.2019
Skills
- Microdermabrasion expertise
- Decision-Making
- Expert skin analysis
- Consultations
- Merchandise Receiving and Handling
- Inventory Tracking
- Flexible Schedule
- Time Management
- Friendly and Helpful
- Positive Customer Engagement
- Exceptional customer service
- Problem-solving skills
- Spa retail sales
Timeline
Esthetician
Northstar Beauty Bar
11.2021 - Current
Sales Associate
Sally Beauty
05.2020 - 11.2021
Associate
Panera Bread
07.2018 - 11.2018
High School Diploma -
Lorain CountyJVS/Adult Career Center