Joslyn Gutierrez
Santa Fe,NM
Summary
Eager to work, professional, and always ready and willing to assist in given tasks. Handles various duties and assignments efficiently and confidently, quick to learn and expand knowledge base. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
The Children's Place
06.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Utilized upselling techniques to promote additional products and increase sales.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Daytime Summer Nanny
Private Residence
05.2022 - 08.2022
- Played games, worked on puzzles, and read books to young children
- Organized and cleaned the home after activities by picking up toys and straightening up the room
- Prepared healthy, age-appropriate snacks and meals
- Helped children learn how to complete small chores appropriate for age level
- Balanced playtime and limited screen time 1to support the development of fine motor, gross motor, and cognitive skills
- Organized different types of activities to enhance physical and intellectual development
- Maintained an updated list of emergency contact information and child's health information in case of emergencies
- Communicating positively with children and guardians
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs
- Taught children to organize toys, wash hands, and share by leading by example
- Resolved conflicts between children using effective communication techniques that fostered empathy and respect among peers.
- Organized and cleaned the home after activities by picking up toys and straightening up the play room.
Education
Associate of Arts - Liberal Arts And General Studies
Santa Fe Community College
Santa Fe, NM11.2027
High School Diploma -
Capital High School
Santa Fe, NM05.2022
Skills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Microsoft PowerPoint
- Situational Awareness
- Team Player
- Physical Labor
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Hobbies and Interests
- Art
- Photography
- Baking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Retail Sales Associate
The Children's Place
06.2023 - Current
Daytime Summer Nanny
Private Residence
05.2022 - 08.2022
Associate of Arts - Liberal Arts And General Studies
Santa Fe Community College
High School Diploma -
Capital High School
Hobbies and Interests
- Art
- Photography
- Baking