JOSLYN HESTER
Summary
Dedicated professional who excels at prioritizing and multitasking with the utmost efficiency. Seeking to be an asset to a world-class organization that honors integrity and appreciates hard work and loyalty.
Overview
15
15
years of professional experience
Work History
Contracting Specialist
Syncis Insurance Solutions LLC
07.2017 - Current
- Managed and facilitated contracting for up to 5,000 U.S insurance agents for one of the largest IMO companies in the states.
- Compiled and verified data to resolve issues and streamline efficiency
- License and credentialing verification. Monitoring of existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract negotiation and possible renewal
- Liaison between insurance agents and insurance companies
- Answered and responded to customer calls, and inquiries
- Identified needs of customers promptly and efficiently.
- Defined appropriate metrics and measurements to drive results
- Served as liaison between certain departments to implement new improvement plans and changes.
- Responsible for generating weekly, monthly, and quarterly reports for president and VP
- Delivered comprehensive training to maintain compliance requirements
- Assisted in operations for national conventions
- Successfully worked remotely for 2 years
Customer Service Manager
SportsFit Physical Therapy & Fitness
12.2015 - 07.2017
- Overseeing daily operations from opening to closing
- Provided and assured A+ Customer Service for all walks of life Managed and deescalated any issues and un expected problems
- Front office management (including scheduling, answering multiple phone lines, trouble-shooting)
- Coordinating schedules and accounts for new and current patients
- Scheduling 30 to 60 appointments a day
- Sales, Marketing, Inventory Training
- Processing of payments including insurance co-pays and cash prices Collect, fax, file, scan and email sensitive and confidential documents to hospitals, and doctor offices
- Assisting with insurance inquiries and detailed explanation for verification of benefits Liaison between DPT’s, PT Aides, MD’s, and patients Finalizing insurance billing sheet daily and reconciliations
- Cashier for retail area. Sales, inventory, re-stocking, and merchandising.
Office Coordinator
Blue Water Enterprises
11.2009 - 05.2015
- Schedule management of 20-30 Physical, Occupational, and Speech therapists
- Maintained professional relationships with over 40 home health agencies
- Proof reading and approving of therapists daily notes Enforcement of HIPAA compliance
- Medical Records
- Marketing to home health agencies
- Recruitment of new prospects/HR Management
- A/R, and Payroll Preparation, Deposits, Expense Reports Finalized Logistics
- Organized general administrative and office duties ranging from filing, faxing, data
Skills
- Customer Service Specialist
- Office Management
- Marketing
- Cashier & Sales
- Contracting Specialist
- Database management
- Basic accounting and bookkeeping
- Microsoft Office
- Mac OS X
- QuickBooks
- Knowledge of Medicare & HIPAA laws
- Client relations, Hospitality, Spa Industry
Timeline
Contracting Specialist
Syncis Insurance Solutions LLC
07.2017 - Current
Customer Service Manager
SportsFit Physical Therapy & Fitness
12.2015 - 07.2017
Office Coordinator
Blue Water Enterprises
11.2009 - 05.2015
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