Joslyn Hoelting
Rock Hill,SC
Summary
Im an efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet customer needs and maintain high satisfaction levels.
Overview
7
7
years of professional experience
Work History
Server
The Wine Shop At Rivergate
Charlotte, NC
09.2021 - Current
- Explaining menu options to guests, offered suggestions and taking orders for food and beverages.
- Started as a hostess, then was moved to serving about a year after hostessing.
- Opening and closing duties.
- Staying informed about daily specials, or new menu items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared checks, itemizing total meal costs and taxes.
- Staying informed with our different wines.
- Greeting and helping customers in a happy and helpful manner.
- Answering a multi-line telephone system.
Cook
Zaxbys
Rock Hill, SC
09.2020 - 03.2021
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Operated grills and fryers to cook items to quality guidelines.
- Sanitized workstation to minimize the risk of other food-borne illnesses.
- Closing dishes.
- Keeping a good time.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
Clerk
QuikTrip
Rock Hill, SC
01.2018 - 03.2020
- Working as a cashier. (Collecting, counting, and disbursing money)
- Cleaning restrooms, mopping, sweeping, filling coolers, and taking out trash.
- Communicated with customers and employees to answer questions or explain information.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Greeting customers with a friendly and professional manner.
Education
High School Diploma -
Northwestern High School
Rock Hill09-2021
Skills
- Team member support
- Daily specials memorization
- Positive guest interactions
- Menu presentation
- Guest engagement
- Check payment processing
- Upselling techniques
- Safe food handling
- Table setting
- Food and beverage pairings
- Multitasking and organization
- Sales expertise
- Customer service
- Bill computation
Timeline
Server
The Wine Shop At Rivergate
09.2021 - Current
Cook
Zaxbys
09.2020 - 03.2021
Clerk
QuikTrip
01.2018 - 03.2020
High School Diploma -
Northwestern High School
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