Joslyn Lopez
140 Holly Ridge Dr. ,DE
Summary
Dynamic and detail-oriented professional with a proven track record at Delaware Cardiovascular, excelling in patient relations and documentation accuracy. Recognized for enhancing customer satisfaction through effective communication and teamwork. Adept at multitasking and problem-solving, ensuring high-quality service in fast-paced environments while maintaining HIPAA compliance.
Overview
3
3
years of professional experience
Work History
House Keeper
A&J Cleaning
Dover, DE
10.2021 - 03.2022
- Performed detailed cleaning of assigned areas, ensuring high standards of cleanliness and hygiene.
- Utilized industrial cleaning equipment to maintain efficiency and effectiveness in operations.
- Organized cleaning supplies and equipment for optimal workflow and accessibility.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Conducted regular inspections to ensure compliance with cleanliness standards and protocols.
- Developed and implemented improved cleaning procedures, enhancing overall service quality.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Call Center Representative
Delaware Cardiovascular
Bear, Delaware
12.2021 - 02.2022
- Assisted patients with appointment scheduling and inquiries, ensuring streamlined communication.
- Provided accurate information regarding cardiovascular services and procedures to enhance patient understanding.
- Managed incoming calls efficiently, resolving issues and directing inquiries to appropriate departments.
- Maintained patient confidentiality while documenting interactions in electronic health record systems.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Crew Member
Guzzy-q Competitive Bbq & Catering
Smyrna, Delaware
07.2019 - 07.2021
- Provided exceptional customer service in fast-paced environment.
- Operated POS system for accurate order processing and cash handling.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Assisted in training new crew members on operational procedures and standards.
- Prepared food items following safety protocols and quality standards.
- Responded to customer inquiries and resolved issues promptly to enhance satisfaction.
- Supported inventory management by monitoring stock levels and restocking supplies as needed.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Crew Member
Chick-fil-A
Middletown, DE
09.2020 - 03.2021
- Provided excellent customer service in fast-paced environment, ensuring customer satisfaction and repeat business.
- Operated kitchen equipment safely while preparing food items according to established standards.
- Assisted team members during peak hours, contributing to efficient workflow and timely service delivery.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Trained new crew members on company protocols and best practices for food preparation and service.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Nursing
Delaware Technical Community College
DESkills
- Organizational growth
- Patient confidentiality
- Professionalism and ethics
- Documentation accuracy
- Maintaining records
- Speaking clearly
- Patient relations
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Adaptable and flexible
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Excellent communication
- HIPAA compliance
- Active listening
- Decision-making
- Detail-oriented
Timeline
Call Center Representative
Delaware Cardiovascular
12.2021 - 02.2022
House Keeper
A&J Cleaning
10.2021 - 03.2022
Crew Member
Chick-fil-A
09.2020 - 03.2021
Crew Member
Guzzy-q Competitive Bbq & Catering
07.2019 - 07.2021
Nursing
Delaware Technical Community College