Joslyn Naidu
356 Firewood Rd. Bombay Hights ,PMB
Summary
Dynamic professional with extensive experience in customer service and inventory management at Thanda Buntu. Proven ability to enhance customer engagement and drive sales through strong product knowledge and relationship building. Recognized for maintaining organized merchandise displays and achieving consistent customer satisfaction. Adaptable and reliable, with a commitment to excellence in every interaction.
Overview
6
6
years of professional experience
Work History
Shop Assistant
Thanda Buntu
06.2026 - 08.2026
- Assisted customers with product selection, pricing, and basic store inquiries.
- Restocked shelves, organized displays, and maintained neat merchandise presentation.
- Supported inventory checks by counting stock and reporting shortages.
- Replenished supplies and rotated products to maintain availability and freshness.
- Kept sales floor clean, orderly, and ready for daily customer traffic.
- Responded quickly to team requests and completed routine shop tasks.
- Followed store procedures to support smooth daily operations and customer service.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Developed strong product knowledge to educate customers on features and benefits.
- Remained calm and composed in tense situations involving angry or upset customers.
- Adapted quickly to new product lines and promotions, consistently providing up-to-date information to customers.
- Provided exceptional customer service for increased customer satisfaction and repeat business.
Newspaper Delivery Person
The Witness
Scottsville
03.2020 - 06.2023
- Assisted customers with product selection, pricing, and basic store inquiries.
- Restocked shelves, organized displays, and maintained neat merchandise presentation.
- Supported inventory checks by counting stock and reporting shortages.
- Replenished supplies and rotated products to maintain availability and freshness.
- Kept sales floor clean, orderly, and ready for daily customer traffic.
- Responded quickly to team requests and completed routine shop tasks.
- Followed store procedures to support smooth daily operations and customer service.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Developed strong product knowledge to educate customers on features and benefits.
- Remained calm and composed in tense situations involving angry or upset customers.
- Adapted quickly to new product lines and promotions, consistently providing up-to-date information to customers.
- Provided exceptional customer service for increased customer satisfaction and repeat business.
Phone Debt Collector
Blake's and Associates
PMB Central
02.2023 - 04.2023
- Contacted delinquent accounts to negotiate payment arrangements and resolve outstanding balances.
- Reviewed account histories to verify debt details and identify collection priorities.
- Documented call outcomes, promises to pay, and follow-up actions in account systems.
- Applied collection procedures while maintaining compliance with debt collection regulations.
- Processed payments and updated account records with accurate balance adjustments.
- Communicated repayment options clearly to encourage timely resolution of overdue accounts.
- Maintained organized case files to support consistent follow-up and account tracking.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Documented customer payment interactions and account statuses for future reference.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
Education
High School Diploma -
Woodlands Secondary School
Northdale PMB12-2022
Skills
Customer service
Product knowledge
Inventory management
Relationship building
Inventory control
Stock replenishment
Product demonstration
Product promotions
Loss prevention awareness
Hand-eye coordination
Sales trends
Promotional activities
Competitive
Team collaboration
Adaptability and flexibility
Customer engagement
Safety compliance
Merchandising displays
Seasonal promotions
Friendly and helpful
Honest and dependable
Reliable and responsible
Adaptable and flexible
Attention to detail
Flexible hours
Strong communication and interpersonal skills
Goal driven
Creative thinking
Positive customer engagement
Engaging with diverse customers
Excellent written and verbal communication
Basic mathematics
Customer needs assessment
Meeting sales goals
Documentation and reporting
Timeline
Shop Assistant
Thanda Buntu
06.2026 - 08.2026
Phone Debt Collector
Blake's and Associates
02.2023 - 04.2023
Newspaper Delivery Person
The Witness
03.2020 - 06.2023
High School Diploma -
Woodlands Secondary School