Joslyn Noel
Kenosha,WI
Summary
Passionate counselor committed to helping clients work toward healing and self-sufficiency while emphasizing personal strengths. Honest and disciplined professional with 2 years of comprehensive experience in residential care. Impeccable communicator possessing ethical decision-making abilities.
Overview
4
4
years of professional experience
Work History
Biblical Counselor
Hope Harbor
Winona, MN
06.2022 - 08.2024
- Provide biblical counseling for residents weekly and for parents bi-weekly.
- Lead weekly group teaching for residents and weekly teachings for parents.
- Work in conjunction with a Licensed Therapist when needed to address the mental health issues.
- Assist in crisis intervention and debriefing, in coordination with the Leadership Team. Staff Responsibilities
- Participate in client interviews and intakes.
- Conduct intake screenings and assessments required by the licensing agency.
- Assist in the development of short- and long-term plans for individual resident programs, with specific emphasis on healing and restoration through counseling.
- Prepare reports, maintain records and notes, attend meetings, and make program recommendations, including program movement or program end, for residents' progress.
- Maintain best care practices for residents through consistent communication with staff, staff coaching, debriefing, training, encouragement, etc.
- Pursue and implement resources and trainings to better meet specific needs of clients.
Customer Service Representative
Moody Central
Chicago, IL
09.2020 - 05.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs, or directing students to said departments.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts - Pre Counseling And Human Services
Moody Bible Institute
Chicago, IL05-2022
Skills
- Communication
- Ability to work in high pressure moments
- Decision Making
- Time Management
- Interpersonal relationship skills
- Strong work ethic
- Ability to listen and learn
- Counseling
- Behavior monitoring
- Office Administration
- Crisis Intervention
- Parenting skills educator
- Building rapport
- Positive and professional
- Filing
- Conflict Resolution
- Computer Proficiency
- Client Relations
- De-Escalation Techniques
References
References available upon request.
Timeline
Biblical Counselor
Hope Harbor
06.2022 - 08.2024
Customer Service Representative
Moody Central
09.2020 - 05.2022
Bachelor of Arts - Pre Counseling And Human Services
Moody Bible Institute
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