Joslyn Outz
Fallbrook Assisted Living
New Bern,NC
1
Certification
14
years of professional experience
Compassionate healthcare professional with expertise in medication administration and patient care. Demonstrates strong teamwork and adaptability in dynamic environments. Skilled in maintaining accurate records and ensuring compliance with healthcare regulations while providing essential support to patients.
Work History
Medication Aide
2 Years 3 Months- Administer medications according to prescribed schedules and protocols.
- Monitor resident responses to medications, documenting any adverse effects promptly.
- Maintain accurate medication records and logs ensuring compliance with regulatory standards.
- Mentor new staff on medication administration procedures and safety practices.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on a daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients' needs.
- Supported the nursing staff with essential tasks, streamlining the overall care process.
- Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in the establishment of long-term, professional relationships.
CNA - Certified Nursing Assistant
11 Months- Communicated changes in patient condition to registered nurse or physician to ensure timely intervention.
- Reported changes in patient condition to registered nurse or physician.
- Observed patients for any changes in their physical or mental condition.
- Documented patient care, condition, progress, or problems for comprehensive review by medical staff.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Assessed and recorded vital signs including blood pressure, pulse rate, respiration rate to support effective patient management.
- Provided emotional support to family members regarding end-of-life decisions.
Customer Service Representative
1 Year 10 Months- Answered customer inquiries, providing accurate product and service information to enhance customer understanding.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, and technical support to streamline their experience.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer issues with knowledgeable and friendly service, fostering high levels of customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered customer inquiries and provided accurate information regarding products and services.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Cashier
2 Years- Greeted customers and provided knowledgeable answers to inquiries about store products and services, enhancing customer experience.
- Balanced daily transactions on computerized point-of-sale system, ensuring accurate financial reporting.
- Maintained cleanliness of checkout area, ensuring a welcoming environment for customers.
- Executed various tasks to support team objectives.
- Executed additional tasks requested by management.
Education
Some College (No Degree)
High School Diploma
Skills
Administering Medications
Side effect monitoring
Patient Observation
Direct Patient Care
Condition Monitoring
Records Management
Cash drawer reconciliation
Equipment Sterilization
Customer Service
Payment Collection
Cash Handling
Drawer Balancing
Adaptable
Calm under pressure
Compassionate
Adaptable
Certification
Phlebotomy Certification
Medication Aide License
Certified Nursing Assistant
Timeline
Medication Aide
Fallbrook Assisted Living
06.2023 - 09.2025Read More
CNA - Certified Nursing Assistant
COUNTRY HOUSE
07.2016 - 06.2017Read More
Customer Service Representative
Supersaver
08.2013 - 06.2015Read More
Cashier
Valentinos
02.2012 - 02.2014Read More
North Star High School
High School Diploma
Read More
Southeast Community College Area
Some College (No Degree)
Read More