Hi, I’m
Joslyn Palermo
Animal Rescue of New Orleans Volunteer
3909 Metairie Heights Ave. Metairie,LA
Summary
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Ten-year experience working with animals, specifically dogs, helping with daily exercise and providing love and compassion to the animals. Also assist in chore work around the shelter, wherever needed. Attend numerous adoption events with the intent to provide accurate and informative information to potential adopting people. I have studied health sciences, the human body, which is not too different from an animal, and medicine for over 14 years. I have also owned animals for forty-five years of my life and have the proper knowledge on how to care and provide for them in most any type of situation. My personal skills are of moral value, and are kind, compassionate, yet efficient and professional.
Overview
14
years of professional experience
1
Certificate
3
years of post-secondary education
Work History
Animal Rescue New OrleansMetairie, LA
Volunteer
03.2014 - Current
Job overview
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Provided companionship and comfort to animals in need of extra love and attention.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Assisted with adoption process by providing information about animals to potential adopters.
Spotlight Bar And GrillMetairie, Louisiana
Bartender
12.2020 - 10.2021
Job overview
- Followed strict recipes and drink measurements to minimize product used.
- Obtained cash bank and stocked service bar to prepare for operation.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Ralph Brennan's Catering CompanyNew Orleans, LA
Bartender/Shift Lead Manager
01.2018 - 09.2020
Job overview
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Built relationships with vendors to manage orders and negotiate costs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Helped management plan and serve bar menu exceeding customer expectations.
TJ RibsBaton Rouge, LA
Bartender/Server Shift Leader
01.2017 - 01.2018
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
New Orleans Hamburger And Seafood CompanyMetairie, LA
Server/Server Assistant Manager
08.2009 - 12.2016
Job overview
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Delgado Community College, New Orleans, LA
Associate of Science from Health Sciences
08.2020 - 12.2023
University Overview
- Dean's List : 2021-2023
- Research Project: English 102 Research paper "Why addiction should be considered a disease" in the process of being published with the help of professor Carol McCarthy
Skills
Interpersonal Communication
Certification
CPR
Timeline
CPR
06-2021
Bartender
Spotlight Bar And Grill
12.2020 - 10.2021
Delgado Community College
Associate of Science from Health Sciences
08.2020 - 12.2023
Bartender/Shift Lead Manager
Ralph Brennan's Catering Company
01.2018 - 09.2020
Bartender/Server Shift Leader
TJ Ribs
01.2017 - 01.2018
Volunteer
Animal Rescue New Orleans
03.2014 - Current
Server/Server Assistant Manager
New Orleans Hamburger And Seafood Company
08.2009 - 12.2016
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