Joslyn Reyes
Palm Beach Gardens,FL
Summary
Focused Compliance Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
6
6
years of professional experience
Work History
Compliance Project Manager
MyBambu
West Palm Beach, FL
10.2021 - Current
- Led compliance projects with success rate of 95%, including creating and implementing processes and procedures
- Familiarity with AML/KYC, GDPR, and other relevant regulatory frameworks and requirements
- Strong communication and collaboration skills, able to work effectively with cross-functional teams and stakeholders to achieve compliance goals
- Skilled in conducting comprehensive risk assessments to identify potential compliance issues and proactively address them
- Conducted audits and implemented corrective actions, resulting in 100% success rate in passing regulatory audits
- Proficient in managing regulatory filings, reporting, and audits to ensure timely and accurate submissions
- Collaborate with Chief Compliance Officer (CCO) to develop compliance strategies and policies
- Coordinate and monitor compliance activities across all departments
- Work with external auditors and regulators to ensure compliance with applicable laws and regulations.
- Maintain open communication by presenting regular updates on project status to customers.
- Analyze project performance data to identify areas of improvement.
- Cultivated interpersonal skills by building positive relationships with others
- Monitored project progress, identified risks and took corrective action as needed
- Sourced, vetted and managed vendors needed to accomplish project goals
Store Supervisor
TD Bank
Lake Worth
09.2017 - 10.2021
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service
- Trained and coached employees on sales techniques, customer service, and compliance requirements
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Assisted customers with account inquiries, transactions, and problem resolution
- Conducted regular cash audits and reconciliations to ensure accuracy and compliance with bank policies
- Achieved 95% customer satisfaction ratings by ensuring excellent customer service and problem resolution
- Collaborated with other store supervisors and bank management to achieve store goals and objectives.
- Supervised daily operations by directing customer service, inventory and sales operations.
Education
High School Diploma -
Park Vista Community High School
Lake Worth05.2013
Skills
- Risk Assessment and Management Data Analysis
- Vendor Management
- Project Management
- Agile Methodologies
- Compliance Monitoring
- Regulatory Knowledge
- Stakeholder Engagement
- Procedure Creation
- Budgeting and Financial Management
- Project Planning
- Information Technology Management
- Bilingual - Spanish
Timeline
Compliance Project Manager
MyBambu
10.2021 - Current
Store Supervisor
TD Bank
09.2017 - 10.2021
High School Diploma -
Park Vista Community High School
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