Joslyn Rose

Professional Summary:
Passionate and detail-oriented professional with extensive experience in administrative support, interpersonal care, and fostering team wellbeing. Known for a warm, welcoming presence and a deep commitment to creating inclusive, responsive work environments. Eager to contribute to people-first organizations where compassion and clarity are valued.

Experience:

Executive Assistant to the CEO
Interpersonal Psychiatry – Lawrence, KS | 02/2024 – Present

• Supported day-to-day clinic operations through patient check-in/out, appointment scheduling, and light billing support.
• Coordinated communication for internal team events including staff birthdays, anniversaries, and morale-boosting efforts.
• Advocated for both patients and staff in moments of need, and took initiative on safety and accessibility measures.
• Maintained discretion while collaborating directly with the CEO, providing both logistical and emotional steadiness.
• Anticipated and responded to unspoken needs, ensuring the clinic felt welcoming and emotionally attuned.
• Served as a steady presence for a team navigating growth, complexity, and emotionally intense work.
• Championed company values and supported the CEO''s vision for organizational growth through diligent work ethic and dedication to excellence.
• Aided in the recruitment process by screening resumes, scheduling interviews, and providing input on potential new hires.
• Played a key role in resolving conflicts and addressing employee concerns with tact, professionalism, and empathy under the guidance of the CEO.
• Acted as a liaison between employees and management, fostering an open line of communication that addressed concerns in a timely manner.
• Provided exceptional customer service while representing the office of the CEO during interactions with clients or visitors at all levels of seniority.
• Managed sensitive information with discretion, ensuring confidentiality in all aspects of the role as Assistant to the CEO.
• Improved company culture by assisting in the development and implementation of employee engagement initiatives led by the CEO.
• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Filed paperwork and organized computer-based information.
• Volunteered to help with special projects of varying degrees of complexity.

• Managed scheduling conflicts effectively, ensuring consistent attendance at lessons while accommodating personal commitments.
• Enhanced vocal techniques of students by implementing customized lesson plans tailored to individual needs.
• Evaluated student progress regularly using both formal assessments and informal observations to guide future instruction.
• Developed effective warm-up routines for students that emphasized proper breathing techniques, pitch accuracy, and vocal health maintenance practices.
• Utilized technology such as recording devices and specialized software to analyze student performances and provide targeted feedback.
• Improved student confidence by offering regular public speaking and presentation skills training sessions.
• Stayed current on industry trends and developments in voice education through continuous research and networking efforts within the field.
• Helped students prepare for auditions and special events.
• Provided vocal coaching for theatre productions, enhancing performers'' abilities during rehearsals and performances alike.
• Increased student performance levels by providing constructive feedback and personalized coaching.

• Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
• Maintained files, records, and chronologies of entry activities.
• Reviewed and updated client correspondence files and database information to maintain accurate records.
• Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
• Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
• Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
• Improved employee retention by implementing effective onboarding and training programs.
• Optimized workforce planning by analyzing staffing needs and making data-driven recommendations for hiring or reorganization efforts.