Joslyn Strickland
Sandy Springs,GA
Summary
Knowledgeable, self-starting, and dedicated customer service professional with extensive experience in client service, technical support, and leadership industries. Motivated to maintain customer satisfaction and contribute to company success. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support, developing relationships, cultivating partnerships, and growing businesses. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Success Advocate
Square
08.2022 - 10.2024
- Handled high volume of inbound phone calls in fast-paced environment.
- Identified prospects and cross-sold products to customers.
- Communicate issue resolution with sellers upon resolving open tickets for POS systems
- Provide day-to-day technical support to customers for Point of Sale software, systems, and hardware for (retail, restaurant and other small businesses)
- Maintained in-depth knowledge of Salesforce, Slack, Teams and SaaS
- Responded to customer inquiries and provided technical assistance over phone and in email.
Customer Experience Associate
Convoy Inc
07.2021 - 08.2022
- Duties include providing logistical support as assigned by supervisors, directing, and monitoring track and trace process, and resolving any arising customer problems or complaints
- Troubleshooting applications and providing App tech support to customers
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Scheduling.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Public Health and Recovery Navigator/ Software Trainer
City of Flint, Mayor Office
03.2020 - 12.2020
- Duties include supporting Flint residents in various ways regarding community initiatives, assisting with community programs strategy and execution.
- Aid team members with daily workload and projects
- Led project teams through design, construction and launch process.
- Maintain confidential files and databases, alongside other administrative duties.
- Events coordination and planning.
- Managed tracking of administrative activities and expenses, feedback collection and training reporting.
- Trained and mentored new personnel hired to fulfill various roles.
Housing Resource Specialist
Shelter of Flint/One Stop Resource Center
10.2019 - 03.2020
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Maintained database of housing resources, landlords and management companies.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Planned, designed and scheduled phases for large projects.
Clinical Technician
New Paths Inc
01.2019 - 10.2019
- Providing motivational support to residents, and effective interactions with challenging and complex clients.
- Assisted in implementation of customized care plans, focusing on patient wellness and comfort.
- Developed team communications and information for meetings.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Arranged substance abuse rehabilitation for offenders.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Used Microsoft Word and other software tools to create documents and other communications.
Administrative Assistant (Contractor)
Consumers Energy
01.2017 - 05.2018
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Interacted with vendors to purchase and set up equipment and services.
- Architected SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.
- Evaluated permits for zoning changes and building projects by closely checking information against approval requirements.
- Executed excellent marketing skills to establish and grow customer base.
Education
Associate of Applied Science - Business Management
Charles Stewart Mott Community College
Flint, MI12-2025
Skills
- Teamwork and Collaboration
- Critical Thinking
- Organization and Time Management
- Technical Support
- AWS, Tableau, Salesforce, CRM and Workday Software Proficiency
- Project planning and development
- Cross-functional coordination
- Service Upselling
Timeline
Customer Success Advocate
Square
08.2022 - 10.2024
Customer Experience Associate
Convoy Inc
07.2021 - 08.2022
Public Health and Recovery Navigator/ Software Trainer
City of Flint, Mayor Office
03.2020 - 12.2020
Housing Resource Specialist
Shelter of Flint/One Stop Resource Center
10.2019 - 03.2020
Clinical Technician
New Paths Inc
01.2019 - 10.2019
Administrative Assistant (Contractor)
Consumers Energy
01.2017 - 05.2018
Associate of Applied Science - Business Management
Charles Stewart Mott Community College
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