Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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Joslyne Contreras

Bergen County,New Jersey

Summary

Energetic & self-motivated user centric professional; well-versed in building positive relationships with business units, higher level management, and other stakeholders. Strong requirements gathering, scope development, and team coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Customer service focused problem solver looking for a new challenge. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

9
9
years of professional experience

Work History

Information Technology Program & Operations Manager

Bright Power
06.2022 - Current
  • Implemented Tableau and assisted in its integration into key IT systems; developed and execute on regular software maintenance and bridge connection updates
  • Onboarded and supervised a professional services vendor and managed collaboration across several business units in the development of internal and customer facing reports and dashboards
  • Assisted in the development of performance reports for IT and Business Service lines for leadership visibility and monthly company release note newsletter
  • Managed project to create a live dashboard for analyst and data services collaborations in the ongoing process development and efficiency of data quality within our custom software
  • Own, track, and execute upwards of ten simultaneous full-scale projects from initiation, planning, development, testing, to closing for three technical teams while meeting project deliverables on time, within budget, and scope
  • Identify and effectively convey project goals, objectives, and expectations to team members and stakeholders in a timely, transparent, and compelling fashion to ensure regular, open, and transparent communication amongst project teams, departments, and business stakeholders
  • Ensure the effective engagement of all project roles and responsibilities throughout the project's lifecycle by conducting post-project reviews to discuss and document successes and lessons learned for future projects
  • Lead an Agile project and operations team, participating in regular stand-up meetings, retrospectives, sprint reviews, and other scheduled project activities
  • Support the coaching and education of project management best practices to peers and business partners to support the continuous improvement of the project management processes for the technology division
  • Support the Vice President of Technology in developing and updating project management standard tools & templates
  • Maintain and improve the technology team’s internal Service Management systems and knowledge base
  • Ensure the effective monitoring, maintenance, and control of IT servers and infrastructure, including but not limited to office network technology (routers, firewalls, internet circuits, switches, and access points)
  • Respond to escalated inquiries and assist in troubleshooting and resolving technology challenges within defined SLAs
  • Collaborate with managed service provider partners to resolve technical issues related to network interruptions, cloud applications, and end-user computing devices.

Information Technology Project Manager

Bright Power
11.2021 - 06.2022
  • Implemented Tableau and assisted in its integration into key IT systems; developed and execute on regular software maintenance and bridge connection updates
  • Onboarded and supervised a professional services vendor and managed collaboration across several business units in the development of internal and customer facing reports and dashboards
  • Assisted in the development of performance reports for IT and Business Service lines for leadership visibility and monthly company release note newsletter
  • Managed project to create a live dashboard for analyst and data services collaborations in the ongoing process development and efficiency of data quality within our custom software
  • Own, track, and execute upwards of ten simultaneous full-scale projects from initiation, planning, development, testing, to closing for three technical teams while meeting project deliverables on time, within budget, and scope
  • Identify and effectively convey project goals, objectives, and expectations to team members and stakeholders in a timely, transparent, and compelling fashion to ensure regular, open, and transparent communication amongst project teams, departments, and business stakeholders
  • Ensure the effective engagement of all project roles and responsibilities throughout the project's lifecycle by conducting post-project reviews to discuss and document successes and lessons learned for future projects
  • Lead an Agile project and operations team, participating in regular stand-up meetings, retrospectives, sprint reviews, and other scheduled project activities
  • Support the coaching and education of project management best practices to peers and business partners to support the continuous improvement of the project management processes for the technology division
  • Support the Vice President of Technology in developing and updating project management standard tools & templates
  • Maintain and improve the technology team’s internal Service Management systems and knowledge base
  • Ensure the effective monitoring, maintenance, and control of IT servers and infrastructure, including but not limited to office network technology (routers, firewalls, internet circuits, switches, and access points)
  • Respond to escalated inquiries and assist in troubleshooting and resolving technology challenges within defined SLAs
  • Collaborate with managed service provider partners to resolve technical issues related to network interruptions, cloud applications, and end-user computing devices.

Information Technology Project Manager

Felician University
08.2020 - 11.2021
  • Managed implementation of three university-wide systems to improve retention, student-employee communication, ID card creation and management, and early intervention for at risk students
  • Worked closely with top level management to plan, develop, coordinate, and execute technical strategies aligned to university vision, mission, and purpose
  • Liaised effectively with other business units to promote on-going process improvement, re-evaluation, and optimization that automated workflows
  • Facilitated best user experience through continuous support, development of documentation, training classes and video tutorials
  • Improved notification process for system enhancements and maintenance
  • Produced status reports and held touch base calls weekly, updating business units and senior leaders on progress and roadblocks
  • Fully trained in Ellucian administrative tasks such as cloning environments
  • Assisted with Jira ticket management including meeting SLA and ticket resolution goals
  • Led implementation and training roll-out of digital signature software for companywide documents as well as documents going to business partners.

Information Systems Analyst

Felician University
08.2018 - 08.2020
  • Planned and led dialog with leadership regarding improved data strategy by using Power BI for more efficient and accurate business decisions
  • Created and scheduled daily sFTP files to maintain data quality in various pivotal campuswide systems including campus dorm locks, and LMS system
  • Organized system infrastructure documentation and operating procedures, strengthening controls, and enhancing overall team performance while also improving data governance
  • Mapped processes holistically, examined business flow and identified improvement opportunities, and assisted in development of application knowledge base portal
  • Developed multiple “self-service” reports for improved content management around frequently requested information
  • Improved efficiency of existing reports or redeveloped reports to better align with new data modeling needs
  • Ensured proper rules were set up in various systems across the campus to maintain proper data security within these systems
  • Participated in the data governance committee’s monthly meetings ensuring technology presence and perspective was heard in the decision-making process of important company data.

Human Resources Information Systems Analyst

Felician University
11.2016 - 08.2018
  • Assisted in the selection and implementation of a new online payroll, HR solutions, tax, compliance, and benefit administration platform
  • Selected and implemented an online I-9 system to resolve the challenge of onboarding remote employees
  • Updated and digitized onboarding paperwork to increase efficiency and improve onboarding workflow
  • Lead the safe disposal of five years’ worth of unneeded paperwork to improve paper filing system
  • Create and maintain company library of paperwork for ease of access and completion for employee base
  • Served as the Payroll Coordinator’s backup by completing payroll functions as needed
  • Served as the Benefits Coordinator’s backup by reviewing benefit information with employees and guiding them through enrollment functions as needed.

Learning Management Systems Specialist

Syneos Health
07.2015 - 10.2016
  • Setup training classes after ascertaining attendees and course description; defined program requirements that ensured topics or training courses were completed with all students understanding curriculum
  • Collaborated with GSK’s trainer for up to 900 users that attended classes, with 100+ attendees in each class and served as GSK’s dedicated administrator, ensuring data integrity; utilized new process that passes auditing for receiving lists of courses that users were required to take
  • Kept all internal departments and leadership informed of course lists while maintaining excellent working relations with project managers from companies using inVentiv Health LMS services and project leadership
  • Devised and uploaded assessments using Articulate Quizmaker 13 or Quick Assessment in Sum Total, and Articulate Storyline 2; completed quality check inspections on course sent to LMS team from vendors.

Education

MS - Computer Science

Felician University
01.2018

BS - Computer Science

Felician University
01.2014

BS - Biology

Felician University
01.2014

AS - Biology

Bergen Community College
01.2011

Skills

  • SQL
  • Python
  • HTML
  • Crystal Reports
  • SAP Business Objects
  • Tableau/Power BI
  • Smartsheet
  • Atlassian Suite (Jira, Confluence, Ops Genie)
  • Storyline
  • Quizmaker
  • Ellucian Colleague
  • Microsoft SQL Server Management Studio
  • Zoom/Teams/Skype

Personal Information

Title: Information Technology Program & Operations Manager

Timeline

Information Technology Program & Operations Manager

Bright Power
06.2022 - Current

Information Technology Project Manager

Bright Power
11.2021 - 06.2022

Information Technology Project Manager

Felician University
08.2020 - 11.2021

Information Systems Analyst

Felician University
08.2018 - 08.2020

Human Resources Information Systems Analyst

Felician University
11.2016 - 08.2018

Learning Management Systems Specialist

Syneos Health
07.2015 - 10.2016

MS - Computer Science

Felician University

BS - Computer Science

Felician University

BS - Biology

Felician University

AS - Biology

Bergen Community College

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Joslyne Contreras