Joslyne Lee
Miami Beach,FL
Summary
Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.
Overview
6
6
years of professional experience
Work History
Manager
Little Caesars Pizza
Ewing, NJ
07.2023 - 05.2024
- Ensured compliance with industry regulations and company policies.
- Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance reviews for team members.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Security Supervisor
Executive Protection
Atlanta, GA
05.2021 - 06.2023
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
Security Officer
The IVY Showroom
Atlanta, GA
02.2018 - 04.2021
- Operated communication systems between officers stationed throughout the facility.
- Investigated all reported incidents of theft or vandalism on premises.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Performed first aid and CPR when necessary during emergency situations.
- Monitored surveillance cameras and responded to suspicious activity.
- Maintained accurate logs of all security related activities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Adhered to post orders while maintaining a visible presence around the property.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ06-1995
Skills
- Strategic Planning
- Staff Management
- Employee Motivation
- Staff Discipline
- Training and mentoring
- Policy Enforcement
Affiliations
I enjoy volunteering my services for a great cause. ( homeless shelters, battered women, outreach programs)
Timeline
Manager
Little Caesars Pizza
07.2023 - 05.2024
Security Supervisor
Executive Protection
05.2021 - 06.2023
Security Officer
The IVY Showroom
02.2018 - 04.2021
High School Diploma -
Trenton Central High School