Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joslynn Crow

Bowling Green,Ohio

Summary

Dynamic Registered Behavior Technician with a proven track record at Monark ABA, specializing in applied behavior analysis and client engagement. Expert in implementing behavior intervention plans and fostering social skills development. Recognized for effectively managing crisis situations and empowering clients through tailored treatment strategies, ensuring a safe and supportive environment. Provide a fun, engaging and safe space for learning and growth with clients. Open to suggestions and instruction with BCBA while maintaining excellent communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Monark ABA
02.2025 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
  • Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
  • Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
  • Ensured adherence to ethical guidelines set forth by the Behavior Analyst Certification Board at all times during practice.

Head Cashier

Home Depot
10.2024 - 01.2025
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.

Server

Toledo Spirits
03.2021 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Barista

Biggby
05.2019 - 12.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

No Degree - Psychology

University of Toledo
Toledo, OH
05-2027

High School Diploma -

Hopewell Loudon Highschool
Bascom, OH
05-2022

Skills

  • Applied behavior analysis
  • Social skills development
  • Discrete trial training
  • Token economy systems
  • Reinforcement procedures
  • Natural environment training
  • Collaboration with professionals
  • Behavior intervention plans
  • Behavior modification techniques
  • Session preparation
  • Client engagement
  • Treatment implementation
  • Data collection and analysis

Certification

  • RBT - Registered Behavior Technician
  • First Aid, AED, CPR Certification

Languages

English
Native or Bilingual
ASL
Limited Working

Timeline

Registered Behavior Technician

Monark ABA
02.2025 - Current

Head Cashier

Home Depot
10.2024 - 01.2025

Server

Toledo Spirits
03.2021 - 02.2024

Barista

Biggby
05.2019 - 12.2021

No Degree - Psychology

University of Toledo

High School Diploma -

Hopewell Loudon Highschool

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Joslynn Crow