Joslynn Falcon
Lancaster,PA
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Lancaster General Hospital
04.2021 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
Clear Link Technologies
10.2017 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Virtual Assistant
Old San Juan
01.2013 - 06.2016
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
Education
High School Diploma - Information Technology
JP McCaskey
Lancaster, PA06.2013
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- Hospitality services
- Sensitive information handling
- Work prioritization
- Document management
- Skilled in software
Timeline
Front Desk Receptionist
Lancaster General Hospital
04.2021 - Current
Customer Service Representative
Clear Link Technologies
10.2017 - 04.2019
Virtual Assistant
Old San Juan
01.2013 - 06.2016
High School Diploma - Information Technology
JP McCaskey
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