Joslynn Kahala
Las Vegas,NV
Summary
Dynamic Area Director at Au Pair International with proven expertise in team management and operations. Enhanced client satisfaction through effective communication and conflict resolution. Skilled in staff training and development, driving high-quality service delivery. Achieved timely reporting and improved transition processes for Au Pairs, fostering positive experiences in diverse environments.
Overview
10
10
years of professional experience
Work History
Area Director
Au Pair International
08.2024 - Current
- Maintained open communication with host families and Au Pairs to ensure a collaborative and cohesive experience.
- Assisted with mediating high tensions situations.
- Emphasized communicating and its impact on positive experiences.
- Researched different resources for Au Pairs individual interests.
- Reported all monthly logs correctly and on time.
- Assisted in the smooth transition of Au Pairs adjusting to a new environment and/or Country.
Restoration Supervisor
All New Again
03.2019 - 08.2022
- Improved client satisfaction by consistently delivering high-quality restoration services within established deadlines.
- Provided detailed progress reports to clients, keeping them informed on project status at all times.
- Collaborated with other supervisors to share knowledge and implement best practices across all teams.
- Conducted phone and video interviews to assess candidates based in remote locations.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Warehouse Manager
Washington Energy Services
05.2018 - 05.2019
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
Overnight Stocker
Walmart
03.2015 - 12.2017
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
Education
Bachelor of Arts - Creative Writing
Southern New Hampshire University
Hooksett, NH05-2028
High School Diploma -
Nanakuli High And Intermediate
Waianae, HI05-2012
Skills
- Staff training and development
- Team management
- Operations management
- Technical skills
- Verbal and written communication
- Team leadership
- Customer service
Timeline
Area Director
Au Pair International
08.2024 - Current
Restoration Supervisor
All New Again
03.2019 - 08.2022
Warehouse Manager
Washington Energy Services
05.2018 - 05.2019
Overnight Stocker
Walmart
03.2015 - 12.2017
Bachelor of Arts - Creative Writing
Southern New Hampshire University
High School Diploma -
Nanakuli High And Intermediate