Joslynn White
Spring,TX
Summary
Results-driven Product Specialist with extensive expertise in product management and strategic market planning. Proven ability to analyze customer needs to optimize product offerings and deliver innovative solutions that enhance user satisfaction. Recognized for building strong client relationships, resolving complex challenges, and fostering customer loyalty. Accomplished in project coordination, team leadership, and efficient inventory management, driving operational success.
Overview
4
4
years of professional experience
Work History
Advocate Member Service Representative
Concentrix (United Health Care)
Spring, TX
08.2024 - Current
- Updated reference materials with Medicare, Medicaid, and third-party payer requirements, guidelines, policies, and a list of accepted insurance plans.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service/Product Specialist
Intuit (TurboTax)
, Remote
01.2024 - 05.2024
- Facilitated assistance through effective communication on tax inquiries and software troubleshooting.
Phone Operator
Eyeforce
Houston, TX
05.2023 - 01.2024
- Assisted with inbound calls and operated security cameras to open and close gates for truck drivers.
- Data entry is vital for capturing personal information during inbound calls, it allows us to efficiently manage incoming and outgoing products, and maintain an organized workflow.
Cashier/Team Leader
Wisdom Vegan Bakery
Spring, TX
02.2021 - 01.2023
- Provided Customer Satisfaction, Product Sales, Content Creation, Team Training
Education
High School Diploma -
Fremont Senior High School
07.2019
Skills
- Time Management
- Customer Service Satisfaction
- Product Specialist
- Data Entry
- Research Skills
- Troubleshooting
- Call center experience
- Medical billing
- CRM navigation
Languages
English
Timeline
Advocate Member Service Representative
Concentrix (United Health Care)
08.2024 - Current
Customer Service/Product Specialist
Intuit (TurboTax)
01.2024 - 05.2024
Phone Operator
Eyeforce
05.2023 - 01.2024
Cashier/Team Leader
Wisdom Vegan Bakery
02.2021 - 01.2023
High School Diploma -
Fremont Senior High School
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