Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

José Manuel Nunez

Houston,TX

Summary

Adept at navigating complex customer service scenarios, I leveraged my problem-solving and excellent communication skills at Walmart to enhance customer satisfaction. At Home Depot, my product knowledge and positive attitude significantly improved customer experience. Skilled in teamwork and multitasking, I consistently exceed employer expectations without relying on numerical achievements.

Overview

6
6
years of professional experience

Work History

Walmart

Customer Service Department
05.2020 - 06.2023

Resolving issues , addressing complaints and concern and helping customers resolve service issue .


Providing information , giving quotations , checking products availability , and proving accurate and complete information.


Following company policies, adhering to company policies and procedures when handling customer request.


Educating customers , teaching customers about business concepts and offering solutions.

Home Depot

Electrical Associate
03.2017 - 05.2019

Greet costumers service , answer questions , and help customers find the merchandise they need .


Product knowledge , learn about products and their features and benefits.


Customer complaints, resolve customer complaints or involve the appropriate manager.

Education

Bachelor of Science - Management Information Systems( Cybersecurity ,CS)

University of Houston Downtown
Houston, TX

High School Diploma -

Yes Prep Gulfton
Houston, TX
05-2021

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Multitasking Abilities
  • Excellent Communication

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Walmart

Customer Service Department
05.2020 - 06.2023

Home Depot

Electrical Associate
03.2017 - 05.2019

Bachelor of Science - Management Information Systems( Cybersecurity ,CS)

University of Houston Downtown

High School Diploma -

Yes Prep Gulfton
José Manuel Nunez