Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Josmar Franco Freites

North Richland Hills,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Driver

Fedex Express
Fort Worth, TX
08.2023 - Current
  • Adhered to company policies and procedures related to safety and security standards.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Delivered goods and services to customers on time and in excellent condition.
  • Secured merchandise, avoiding damage during transportation.

Reservations Agent

American Airlines
Fort Worth, TX
01.2023 - 06.2023
  • Provided general information and addressed inquiries via multi-line telephone with professionalism.
  • Assisted customers in purchasing tickets, planning trips, and understanding pricing and scheduling.
  • Entered customer information into AAcorn system to ensure accurate ticket orders, reservations, and payment methods.
  • Processed various forms of payment and applied travel vouchers to help customers obtain tickets.

Cashier

Whole Food Market
Colleyville, TX
10.2020 - 01.2022
  • Operated cash register and POS system for cash, check, and credit card transactions.
  • Delivered exceptional customer service through active listening and engagement techniques.
  • Trained new team members on cash register operations, stock procedures, and customer service best practices.

Member Service Representative

American Airlines
Fort Worth, TX
11.2019 - 10.2020
  • Provided exceptional service during incoming calls, ensuring professionalism and expertise.
  • Reviewed account documents such as credit applications, bank statements. for accuracy and completeness.
  • Developed strategies for preventing future debit card fraud incidents.
  • Explained account information to customers in detail as needed.

Retail Sales Associate

FedEx
Arlington, TX
01.2019 - 11.2019
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Material Handler/Order Picker

DHL Supply Chain
Lewisville, TX
04.2017 - 11.2018
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Managed warehouse receiving, storing and shipping.
  • Operated forklifts (Stand-up, Reach, Swing Reach, Order Picker and pallet jacks) to transport multiple freight loads.

Shipping, Receiving, and Handling Team Leader

Little Raymond's Print Shop
Coppell, TX
11.2015 - 04.2017
  • Streamlined inventory organization and coordinated movement among receiving, storage, and shipping operations.
  • Trained new staff in handling outgoing and incoming shipments.
  • Operated stand-up/reach forklifts, power jacks, and other motorized equipment for material transport.
  • Verified customer orders, labels, and documentation to prevent shipment delays.

Education

High School Diploma -

Unidad Educativa Integral Nuevos Horizontes
Monagas Venezuela
07.2013

Skills

  • Adaptability and flexibility
  • Time management and prioritization
  • Problem solving
  • Attention to detail
  • Analytical skills
  • Transaction processing
  • Fraud prevention

Languages

Spanish
Native/ Bilingual
English
Full Professional

Accomplishments

  • Won "Employee of the Month" in January 2021. Whole Foods Market
  • Won "Employee of the Month" in April 2024. Fedex Express

Timeline

Driver

Fedex Express
08.2023 - Current

Reservations Agent

American Airlines
01.2023 - 06.2023

Cashier

Whole Food Market
10.2020 - 01.2022

Member Service Representative

American Airlines
11.2019 - 10.2020

Retail Sales Associate

FedEx
01.2019 - 11.2019

Material Handler/Order Picker

DHL Supply Chain
04.2017 - 11.2018

Shipping, Receiving, and Handling Team Leader

Little Raymond's Print Shop
11.2015 - 04.2017

High School Diploma -

Unidad Educativa Integral Nuevos Horizontes

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