Josmar Pedraza-Perez

Maintained high standards of food preparation and plating, with an emphasis on visual appeal and consistency, reinforcing brand presentation and customer trust.

Supported front-of-house team during peak periods to ensure satisfaction and manage special requests, developing responsive and service-oriented habits.

Helped bridge communication between staff and management, ensuring clear messaging and follow-through- a key sales-enabling skill.

Proactively learned multiple roles across the restaurant to better understand customer needs and respond flexibly— demonstrating initiative and adaptability in customer service.

Assisted in solving service issues quickly and professionally, helping turn potential complaints into positive experiences and repeat visits.

Supervised & lead a team of 5–8 employees in a high-volume, fast-paced environment.

Performed daily opening and closing procedures, including setup, equipment checks, and end-of-day reports. Accurately counted cash drawers before and after shifts, maintaining proper till balances.

Ensured consistent product presentation and quality standards, including visual appeal

Communicated effectively with a multilingual team and customers, contributing to smooth operations and positive customer experiences.

Completed closing checklists, secured the facility, and prepared the store for the next day's operations.

Monitored POS transactions throughout the day to identify and resolve discrepancies.

Prepared daily bank deposits, verified totals against sales reports, and completed deposit logs.

Trained team members on proper cash handling procedures to reduce errors and improve accountability.

• Cross-trained in food prep, cleaning, presentation as well as POS systems
• Assisted in onboarding and training new hires, demonstrating safe and clean work practices
• Ensured a positive guest experience through fast, friendly service and quality food handling