Josmarie Rivera Tardi
Ponce,PR
Summary
Reliable employee with a record of successfully contributing to team goals and management and merchandising experience. Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks in a timely manner. Self-motivated work ethic with ability to work well independently team environments.
Overview
10
10
years of professional experience
Work History
Breastfeeding Peer Counselor
WIC Nutritional Program
Juana Diaz , PR
2019.04 - 2019.08
- Assisted with development of improved seminars and training materials.
- Promoted available resources and connected individuals with services.
- Gave public talks on importance of breastfeeding education and specific needs.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Answer the phone and be on call to help mothers to resolve the problems.
- Created online collection of breastfeeding educational resources for patients and community.
- Assessed needs of new mothers and advised mothers about child care topics.
Customer Service Representative
National Guard Exchange
Juana Diaz , Puerto Rico
2018.05 - 2018.08
- Executed multiple projects efficiently, including answer the phones and cashier.
- Responded resourcefully to customer requests and concerns.
- Managed customer relations and customer service through daily communication and interaction.
- Itemized purchases utilizing the point of sale system.
Inventory Control Specialist
Kriado
Ponce , Ponce
2018.08 - 2018.12
- Audited and corrected discrepancies in inventory numbers.
- Kept merchandise moving smoothly and accurately from stockroom to sales floor.
- Received, sorted and processed damaged goods with vendors or manufacturers.
- Gathered, logged and monitored all shipping data.
- Reported all equipment failures and malfunctions to supervisor.
Lead Of Service / Key Holder
Forever 21, Inc
Orlando , FL
2017.12 - 2018.04
- Actively participate in walkthroughs to ensure the consistency and quality of service, operational and visual execution.
- Guide the Associates to increasing sales through service standards, product knowledge, store presentation and replenishment.
- Lead the overall store earnings.
- Execute the store's markdowns, signage, marketing, and damage processes.
- Assist with the development and training of the store's pricing team.
Seamtress And Marketing Assistant
LHipters Desing
Oahu , Hawaii
2014.12 - 2016.08
- Properly accessorized samples.
- Managed customer expectations with open consultations and frequent communication.
- Altered patterns to fit client requirements.
- Discussed style lines, details and revisions with designer.
- Negotiated strategies relative to product costs, terms and return issues.
- Organized all samples according to daily shooting schedule.
- Steamed and ironed fashion items in preparation for professional photo shoots.
Sales Lead/Key Holder
Aldo Group Inc
Ponce , Puerto Rico
2014.01 - 2014.11
- Responded to customer requests via telephone and email.
- Entered details such as payments, account information and call logs into the computer system.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects.
Hardlines Sales Associate
Sports Authority
Ponce , Puerto Rico
2013.06 - 2013.12
- Prepared merchandise for sales floor.
- Directed individuals to merchandise locations.
- Monitored entrances, exits, and fittings rooms for signs of theft.
- Reported incidents to management.
- Provided repeat customers with exceptional care and attention.
- Prioritized and accomplished wide range of tasks each shift.
- Worked collaboratively in team environment.
Fashion Sales Consultant
Susana's Boutique
Ponce , P.R.
2011.05 - 2013.06
- Recommend merchandise to customers based on their needs and preferences.
- Responded to customer questions and requests in prompt and efficient manner.
- Built relationships with customers to increase likelihood of repeat business.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Business Owner
JRT Boutique & Atelier Ponce, P.R
2010.01 - 2010.12
- Led the creation of new fashion products.
- Steamed and ironed fashion items in preparation for professional photo shoots.
- Rehearsed cat walks and special choreography in preparation for fashion exhibits.
- Clearly communicated design revisions to all members of the fashion team.
- Traced outline of specified patterns onto material and used scissors to cut fabric.
- Fitted and studied basted garments on customers and marked areas requiring alterations.
- Supervised the design staff through product creation and release.
Bank Representative
Banco Popular
Ponce , Puerto Rico
2019.08 - Current
- Evaluated client financial positions and identified most appropriate banking products.
- Represented bank at community events to establish strong ties and promote business.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Balanced teller drawers and ATM cash.
- Provided advice on different bank products and financial options.
Education
MBA - Human Resources Management
Pontifical Catholic University of Puerto Rico
Ponce, PonceMBA - Human Resources Management
Pontificial Catholic University of PR
Ponce12.2022
Administrative Assistant & Bookeeping
Auburn University
Alabama2015
BBA - Business Administration, Management
Pontifical Catholic University of Puerto Rico
2013
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Carlota Alfaro College
2011
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Embroidery
Carlota Alfaro College
2011
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Carlota Alfaro College
2010
Garments Finishes And Details
Carlota Alfaro College
San Juan, P.R.2009
Skills
- Marketing strategy
- Web technologies and services
- Speak Spanish and English
- Team training
- Business plan development
- Effective communication
- Company event coordination
- Strong client relations
Timeline
Bank Representative
Banco Popular
2019.08 - Current
Breastfeeding Peer Counselor
WIC Nutritional Program
2019.04 - 2019.08
Inventory Control Specialist
Kriado
2018.08 - 2018.12
Customer Service Representative
National Guard Exchange
2018.05 - 2018.08
Lead Of Service / Key Holder
Forever 21, Inc
2017.12 - 2018.04
Seamtress And Marketing Assistant
LHipters Desing
2014.12 - 2016.08
Sales Lead/Key Holder
Aldo Group Inc
2014.01 - 2014.11
Hardlines Sales Associate
Sports Authority
2013.06 - 2013.12
Fashion Sales Consultant
Susana's Boutique
2011.05 - 2013.06
Business Owner
JRT Boutique & Atelier Ponce, P.R
2010.01 - 2010.12
MBA - Human Resources Management
Pontifical Catholic University of Puerto Rico
MBA - Human Resources Management
Pontificial Catholic University of PR
Administrative Assistant & Bookeeping
Auburn University
BBA - Business Administration, Management
Pontifical Catholic University of Puerto Rico
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Carlota Alfaro College
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Embroidery
Carlota Alfaro College
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Carlota Alfaro College
Garments Finishes And Details
Carlota Alfaro College
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