Josmary A. Ramirez

• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Assisted with scheduling appointments for clients and visitors.
• Answered incoming customer calls and emails.
• Resolved any customer complaints or issues following established protocols.
• Tracked office supplies inventory levels, placed orders for replenishment as needed
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Verified identity documents for new customers before opening accounts in accordance with company policies.

• Answered incoming high volume of calls and provided highest level of professionalism and knowledgeable service to every customer.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Updated customer accounts, addresses and contact information within call management databases.

• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

• Girl's personal hygiene
• Baby feeding
• Bath and nap
• Stimulation games

• Billing
• Purchases, Sales and Expenses
• Bank procedures
• Payment to Supplies

Pedagogical reinforcement plan to children

• Reinforce activities assigned by the pedagogical teacher
• Practice with games for greater understanding of the child
• Homework review

I had a total of 20 companies under my responsibility

• Registration and review in the accounting system of sales, purchases and expenses of the company. I prepare monthly and annual taxes for my companies.
• Reconciled all expenses and accounts, including company credit cards and expense accounts.
• Coordinated timely payments from vendors, clients and account holders.
• Organized visits to companies for review before a state audit.