Josmir Gomez F.
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Advisor II, Customer Service
PODS Moving & Storage
06.2021 - 02.2023
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures.
- Explained charges, fees, terms of sales and service agreements to over 40 customers daily.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Described product highlights and benefits to help guide purchasing decisions.
Advisor, Customer Service
Connections Academy
04.2019 - 05.2021
- Internally auditing admissions and students paperwork, recording to ensure compliance with corporate policies and procedures.
- Managing request fo student programs and course status changes, students request for transcripts and enrollment.
- Provided services for parents and students such as password resets, computer troubleshoot, student materials, teacher and parent communications and much more.
- Prepared reports and certifications for use by internal and external audiences.
- Certified enrollment documents based on state regulations and guidelines.
Claims Administrative Assistant
Claim Adjustment Group
07.2016 - 02.2019
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Education
GED -
Centro Hispano
Grand Rapids, MI11.2018
Skills
- Active Listening
- Microsoft Windows
- Customer Care
- Good Listening Skills
- Interpretation and Translation Services
- Account Management
- Customer Data Confidentiality
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Advisor II, Customer Service
PODS Moving & Storage
06.2021 - 02.2023
Advisor, Customer Service
Connections Academy
04.2019 - 05.2021
Claims Administrative Assistant
Claim Adjustment Group
07.2016 - 02.2019
GED -
Centro Hispano
Similar Profiles
Michael Allanson JrMichael Allanson Jr
Operations Manager at PODS Moving & StorageOperations Manager at PODS Moving & Storage
Michael MurdockMichael Murdock
Warehouse /Warehouse Forklift Operator at PODS Moving & StorageWarehouse /Warehouse Forklift Operator at PODS Moving & Storage
Barbara MineauBarbara Mineau
Tier II Sales Agent at PODS Moving & StorageTier II Sales Agent at PODS Moving & Storage
ChaQuetta DorseyChaQuetta Dorsey
Customer Service Representative at PODS Moving & StorageCustomer Service Representative at PODS Moving & Storage
Susan ConnerSusan Conner
Advisor II, Customer Service at Concentrix CVG Customer Management Group IncAdvisor II, Customer Service at Concentrix CVG Customer Management Group Inc