Josolyn Hill
San Diego,CA
Summary
Student-centered leader with over 20 years of professional experience advancing student and instructional services for the improvement of student success; ensuring equitable and equal access for students with supportive services and resources. Excellent project coordination with demonstrated ability to manage projects simultaneously and meeting timelines efficiently. A change-agent that effectively motivates teams; a team builder with an accomplished record developing campus community and innovative processes including facilitating connections between clients and community partners for student success. Enthusiastic lifelong learner who is unequivocally committed to the mission of community colleges that strive to educate and support a diverse community of learners professionally and personally to increase economic capital and social mobility. Successful detail-oriented business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Independent Business Consultant Creator
01.2022 - Current
- Worked in Collaborative Partnership with Southern Black Business Chambers and Mt San Jacinto Community College to create new entrepreneurship pitch program for 50 college students to learn basic skills to create business plan and pitch their business idea
- Developed curriculum for student learning by utilizing lean six sigma concepts to meet labor market demands and lifelong learning needs and trends for current business owners or aspiring entrepreneurs
- Facilitate synchronous online weekly workshop series
- Served as conduit between employers sand college to ensure that students had full range of supportive opportunities; facilitate business industry and college student interaction
- Aligned course materials to serve as guide to meet demands, needs and skills required for business, industry, and community partners
- Developed and executed innovative communication content and material to meet target audience's interest and across variety of communication social media platforms to facilitate engagement and bridge gaps between student learner and business community
- Created course model for other community colleges to develop community partnerships that support continuous learner for underrepresented students in key business industries.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships
- Created and managed project plans, timelines and budgets
- Cultivated professional working relationships with marketing department, other design personnel and upper management
Student Services Supervisor
San Diego City College
01.2014 - Current
- Manage 20 Unit Employees which includes direct supervision, work direction, approving leave benefits, comp time and overtime, recording and employee selection and training new employees, serving on hiring committee, planning, assigning, scheduling work assignment, and evaluation of completed work and conduct and prepare work performance evaluations for contract classified professionals and part time hourly employees
- Oversee multi-disciplinary team who provide in-reach and outreach engagement and supportive service
- Provide leadership including, planning, management, organizing and work direction in four student services areas: Counseling, Evaluation and Career and Transfer Center at San Diego City College to maximize delivery of efficient supportive services for students
- In accordance with relevant District policies, procedures, and applicable employee collective bargaining agreements, build faculty Master schedule and classified staff daily work schedule, manage day-to-day operations extracting data, analyzing data, using pivot tables, and creating statistical and projection reports to maximize hours of services
- Develop and manage required annual program and departmental plans and budgets more than $300,000 quarterly for maintenance of new and existing operational services
- Prepare, submit and monitor department operational and supply budget, research and approves expenditures for services, supplies, printing of course material in agreement with established policies, procedures, policies and protocol
- Secure special funding; grant funds, Career Navigation Funds; one time funds such as HEERF The CARES Act, which establishes and funds Higher Education Emergency Relief Fund (HEERF), directs institutions of higher education (“institutions”) to use no less than 50 percent of funds received under Sections 18004(a)(1) and 18004(c) of The CARES Act to expand our online /remote services
- Coordinate and direct development of instructional programs and student services that are explicitly designed to increase enrollment, retention, persistence, education goal completion and for successful improvement by conducting a variety of organizational and operation studies of existing board policies and operational business process and practice to ensure that students have equitable and timely access to supportive services
- Serve on academic standards policies and procedures committee to design strategies for academic success and support students with resources, information and tools for our students that have been on academic probation and/or school performance is unsatisfactory and for individuals who have been or subject to academic dismissal
- Cultivate and serve on the Career Education Advisory board for San Diego City College Administrator of our campus job board platform, Handshake for job seekers and engagement with local employers to utilize the system
- Cultivate and effectively collaborate with districtwide advisory committee Career Education Departments, District Dean and Strong Workforce Associate Dean to establish collaborative relationship to increase student engagement that is alignment with strong work and career navigation grant initiatives Serve on the SDCCD Districtwide Handshake career implementation team and Career Events Planning Collaboration workgroups to support colleges with planning career and/or job fairs, advisory events, assist with colleges staff, student and community participation
- Manage counseling department schedule development of career workshops for students in addition as Administrator of record for implementation of new software “Handshake” which is how college students find jobs, internships, explore career options, find jobs and internships for students, and connect with employers
- Provide leadership and administered timely communications to provide assigned faculty, classified professionals, students and campus community with updates, new business process that meet department student learning outcomes that empower students to maximize their priority enrollment; gain knowledge that benefits being fully matriculated; empower students with knowledge of campus resources; empower students by clarifying their career goal
- Lead collaboration with Dean of Student Development, Department Chair, campus leaders and community partners to ensure counseling and other resources and services are available for traditional, non-traditional, and disproportionately impacted students by transforming in-person services to multiple modalities virtual and in-person
- Administratively manage various software programs (Scheduling and Reporting System (SARS) and (ConexEd/Cranium Café) utilized by instructional, supplemental instructions: tutoring center, academic success center, and student services department and other campus programs
- Calculate Yearly Projections for schedule development of services and faculty teaching and non-teaching load
- Assist the dean with tracking and development on yearly budget
- Provide training for all department leads and end users with use of Attendance Reporting System (SARS) technology software system
- Create partnerships by working collaboratively with, faculty, staff, administrators, college divisions and other departments to coordinate programs and services within shared governance approach
- The Learning Community and instructional programs and infinity groups: PROMISE, Peer Advocates, Puente, UMOJA and HUBU programs, First Year Services, Admissions, Records and Veterans, Student Affairs, Athletics, Financial Aid, DSPS, EOPS, Outreach, CalWORKs, Transfer Center Students, Re-entry Adult learners, Formerly Incarcerated, and Mental Health Services to ensure that students have access and awareness to resources and services
- Interpret and explain legal requirements and explain and interpret program objectives and to support department needs for students, to campus community and the public
- Prepare statistical data reports to conduct program review includes: creation and input of program goals that are align with the college strategic plan into internal reporting system used by this specific department
- Establish, review, and evaluate department learning outcomes, program effectiveness and student success using data supported techniques
- Attend, represent and participate in District wide, local, State, and national level committees, conferences, advisory boards, and professional organizations.
- Implemented retention strategies to improve outcomes
- Provided information and coordinated referrals for available programs
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or attending professional development activities
- Organized spaces, materials and catering support for internal and client-focused meetings
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Implemented project management techniques to overcome obstacles and increase team productivity
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
- Oversaw appointment scheduling and itinerary coordination for both students and personnel
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
- Conducted ongoing reviews of program financial systems to assess cost control measures
- Supported student social, emotional, and academic development and activities
- Organized meetings for executives and coordinated availability of conference rooms for participants
Administrative Assistant IV
San Diego City College
01.2005 - 12.2014
- Schedule development and enrollment management (prepared create, edit, input, and audit calculations, review, and proof)
- This included semester class schedule and course catalog for three School Deans: School of Arts and Humanities; School of Nursing; School of Learning and Resource Technology Coordinated and monitored timely and accurate development of class schedules and faculty teaching assignments
- Prepared faculty tentative assignment offers contracts, and letters for over 250 instructional faculty each semester.
- Scheduled office meetings for staff teams
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and budget data expenses
- Executed record filing system to improve document organization and management
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Developed strategies to streamline and improve office procedures
- Assisted development and implementation of new administrative procedures
- Managed department budgets and generated financial reports for management review
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
Sr. Clerical Assistant
San Diego Mesa College
03.2001 - 01.2005
- Managed daily room assignments, class schedule and calendar of events for six instructional schools and the entire college
- Provided administrative support to the Vice President's Office of Instructions managing VP calendar, coordinating campus events and program planning
- Prepared enrollment management documents and reports for college executive members to support board presentations by executives
- Executed and developed manual for training college employees on how to use the newly designed room matrix management scheduling system.
- Digitized 500 page documents to increase productivity of room assignment tasks
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
Administration Assistant
San Diego Unified School District
01.1987 - 01.2001
- Coordinated the operation of and provides technical assistance to 5-10 clerical staff members performing duties related to the implementation and maintenance of the computerized student information system records and reports at a large elementary and secondary schools
- Built the student Master-schedules as well as data analysis, extracting data, using pivot tables, and creating reports to build student class schedules for 100% of students enrolled
- Providing technical support for PowerSchool, Microsoft Excel and/or other related data management programs registration systems
- Coordinating the planning, implementation, and maintenance of computerized student Information systems and records for two elementary schools and four middle schools and one secondary school
- Created spreadsheet, format data, and create charts, create formulas, create pivot tables, and compile data and import/export data from a variety of sources to track student academic performance, and attendance for the purpose of enrollment, progress, retention, and completion.
Education
No Degree - Data Analytics
UC San Diego Extended Studies
La Jolla, United States07.2025
Ed.D. Educational Leadership and Management - Education Leadership And Management
Alliant International University
San Diego, United States12.2014
MBA Master of Business Administration - Business Administration And Marketing
Alliant International University, Marshall Goldsmith School of Management
San Diego, United States12.2007
BS Business Administration - Business Administration: Integrated Studies
Alliant International University
San Diego, United States12.2006
AS Transfer Studies -
San Diego Mesa Community College
San Diego05.2004
Skills
- Operations and Staff Management
- Organizational Development
- Strategic and Workflow planning
- Cross-Functional Teamwork
- Database and Scheduling Administration
- Self-Motivated
- Active Listening
- Cultural Awareness
- Problem-Solving
- Policy and procedure modification
Affiliations
- 2024-Present Career Education Advisory Board, San Diego City College, Committee Member
- 2023-Present American Association for Women in Community Colleges, San Diego Chapter, San Diego City College, Liaison Site Member
- 2023-Present The Village Demands, Member
- 2022-Present CA Community College Women's Caucus, Member
- 2021-Present Association of California Community Colleges Administrators (ACCCA), Member
- 2021-Present San Diego City College Black Excellence
- 2021-Present Association of California Community College Administrators, Member
- 2020-2022 San Diego City College Council: Supervisory & Professional Administrators Association (SPAA) Site Representative
- 2020-2022 San Diego Community College: Supervisory & Professional Administrators Association, Site Director
- 2019-Present San Diego City College Guided Pathways Budget Committee, Member
- 2010-Present San Diego City College Diversity Committee, Member
- 2010-Present The Advancement Program 4 Young Men, Board Member
- 2009-Present San Diego Community College Equal Employment Opportunity Planning Advisory Committee, Member
- 2014-2019 United African American Ministerial Action Council (UAAMAC)
- 2014-2018 World Council for Curriculum and Instruction (WCCI) in Education, Member
- 2010-2014 California Business Education Association (CBEA), Member
- 2009-2012 Public and Professional Relations Advisory Board Member
Community Service And Awards
- May 2022, Distinguished, Golden Pillar Administrator of the Year Award, Campus wide award where students vote to select those who they believe have served them in a most exemplary manner across all faculty and staff on campus.
- May 2022, Unsung Hero, San Diego City College, Recipients selected by the President's Executive Cabinet and provided to individuals with notable performance.
- May 2014, Outstanding Doctor of Education Award, Outstanding dissertation in the school of Educational Leadership and Management.
- December 2009, Outstanding Faculty New Member, Recognized by the CA Business Education Association for being a new business instructor volunteering over one thousand hours to support the organization and students.
Professional Development
- 2024, Certificate, Data Analytics and Project Management, Google Career Professional Certificates
- December 2023, Certificate, Leadership Development, Cal State University Dominguez Hills College of Continuing and Professional Education
- October 2018, Certificate, Leadership Development, National Council on Black American Affairs Leadership Development Institute
- May 2009, SDICCCA Fellow, Faculty Internship Program, San Diego/Imperial County Community College Association (SDICCCA), Faculty Intern Program
Certification
- Data Analytics Training 2024
- Entrepreneurship Women in Leadership 2023
- Business Intelligence and Data Analytics Certificate 2024-2025
Timeline
Independent Business Consultant Creator
01.2022 - Current
Student Services Supervisor
San Diego City College
01.2014 - Current
Administrative Assistant IV
San Diego City College
01.2005 - 12.2014
Sr. Clerical Assistant
San Diego Mesa College
03.2001 - 01.2005
Administration Assistant
San Diego Unified School District
01.1987 - 01.2001
No Degree - Data Analytics
UC San Diego Extended Studies
Ed.D. Educational Leadership and Management - Education Leadership And Management
Alliant International University
MBA Master of Business Administration - Business Administration And Marketing
Alliant International University, Marshall Goldsmith School of Management
BS Business Administration - Business Administration: Integrated Studies
Alliant International University
AS Transfer Studies -
San Diego Mesa Community College