Jospain Loik Fosso
Clarksville,TN
Summary
Problem-solving professional trained in customer service methods and sales techniques. Adaptable and versatile with willingness to learn new techniques and processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Warehouse Material Handler
Brasserie Of Cameroon
02.2019 - 02.2024
- Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Sorted materials for scanning to meet production goals.
- Identified, communicated and resolved issues to avoid disruptions in material movement.
- Collaborated within team environment to coordinate and streamline warehouse processes.
- Operated material handling equipment to receive and ship freight.
Waitress
DR.shawamar
08.2017 - 02.2019
- Delivered quality service by providing a warm and welcoming environment.
- Bussed, cleared, cleaned and set tables in quiet and efficient manner.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Explained menu options in detail so that customers could make educated decisions on food items.
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
- Resolved guest complaints quickly and efficiently.
- Promoted items on beverage lists and restaurant specials.
- Received frequent customer compliments for going above and beyond normal duties.
- Stocked and maintained cleanliness of stations.
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
- Maintained clean dining room, lobby and service areas at all times.
- Developed and maintained positive working relationships with others to reach business goals.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
LYCEE TECHNIQUE DE SOA
Yaounde, Cameroon03.2019
Skills
- Teamwork and collaboration
- Communications
- Quick problem solver
- Guest relations professional
- Sanitation requirements
- Courteous, professional demeanor
- Thrives in fast-paced environment
- Compliance standards
- High energy
- Customer service
- Multitasking Abilities
- Clerical Support
- Written Communication
- Active Listening
- Dependable and Responsible
- Data Entry
- Organization and Time Management
Accomplishments
- Achieved Employee of the month at brasserie of cameroon by completing jobs with accuracy and efficiency.
Timeline
Warehouse Material Handler
Brasserie Of Cameroon
02.2019 - 02.2024
Waitress
DR.shawamar
08.2017 - 02.2019
High School Diploma -
LYCEE TECHNIQUE DE SOA