Jospeh DellaRipa

• Provided technical support to end-users on a variety of computer software and hardware issues.
• Installed, configured, tested, and maintained operating systems, application software, and system management tools.
• Provided technical support to clients via phone, email, and remote access.
• Provided training sessions for end users on how to use various software programs.
• Experienced with PC operating systems and Mac OS operating systems.
• Provided technical support for clients regarding networking issues.

Professional leader managing technicians, scheduling of installations, and retail store. Responsible for receiving inventory, maintaining inventory management system, and staging of store, projects and installations. Providing exceptional customer service, through direct sales in store and preparing installation project quotes. Helping in the field as needed during surge periods for residential and commercial audio visual installs. Delivering technical service support remotely by troubleshooting customer issues (e.g., Equipment, Audio, Networking, WiFi, TVs, Smart Homes, etc),

• Resolved customer complaints in a timely manner.
• Provided technical support for audio visual equipment and systems.
• Troubleshot and resolved audio visual system issues.
• Set up computer hardware, software applications, and networks for audiovisual systems.
• Provided technical support to users via telephone or remote access.
• Configured routers, switches and wireless access points for LANs and WANs.

Providing audio visual and technical expertise in support of Marriott Hartford Downtown business and corporate clientele. Responsible for set up and break down of screens, projectors, audio equipment (e.g., mics, wireless equipment, switches, speakers, etc.), and lighting. For various clients, support includes “teaching” during events, such as presentations, award ceremonies, and other banquets. Groups supported include, but are not limited to: Travelers PGA Tour, University of Connecticut (UCON), and ESPN.

Began tenure as an intern gaining business and operational knowledge for running a recording studio and record label. Assisted with preparing studio for sessions, including setting up and mic’ing instruments and patch bays, checking levels, and tending to clients’ needs. Assisted with live production events, including setting up and striking equipment and checking levels for front-of-house (FOH) and

monitor mixes, Helped record and edit recording sessions. Provided support to record label, Factory Underground Records, such as networking, Marketing and executing social media campaigns.

• Ensure that all necessary audio components are properly connected prior to recording sessions.
• Monitor sound levels during recording sessions to ensure optimal quality.