Josphine Maweti
Doha,Najma
Summary
Dynamic hospitality professional with extensive experience at Four Seasons Hotel, excelling in customer engagement and reservation management. Proven ability to enhance guest satisfaction through effective communication and menu knowledge. Recognized for adaptability under pressure and a strong focus on team collaboration, ensuring seamless service and memorable dining experiences.
Efficient Assistant Waiter known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, food safety protocols, and order accuracy. Excel in communication, teamwork, and adaptability, ensuring seamless dining experiences.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Assistant Waiter
Four seasons hotel
Doha , Qatar
01.2025 - Current
- Assisted servers in delivering food and beverages to guests efficiently.
- Maintained cleanliness and organization of dining areas throughout service.
- Supported kitchen staff by preparing garnishes and assisting with plate presentation.
- Provided exceptional guest service by addressing needs and requests promptly.
- Collaborated with team members to ensure timely service during busy shifts.
- Set up tables for dining events, ensuring proper arrangement and aesthetics.
- Monitored inventory levels of supplies and communicated needs to management.
- Engaged with guests to enhance their dining experience through attentive support.
- Assisted waiters in taking orders and delivering food to tables.
- Ensured all guests had a pleasant dining experience by providing excellent customer service.
- Cleaned work area after each shift including wiping down counters, sweeping floors and washing dishes.
- Provided refills of beverages and cleared away used dishes.
- Served alcoholic beverages according to state laws and regulations.
- Checked on customers periodically throughout the meal to ensure satisfaction with food and drinks.
- Replenished condiments, napkins, utensils, table settings and other necessary items for guests' convenience.
- Communicated effectively with kitchen staff about customer orders and special requests.
- Resolved conflicts between customers in a professional manner whenever necessary.
- Organized storage areas so that all products were easily accessible when needed.
- Promptly responded to requests from waitstaff for assistance with tasks like carrying trays or busing tables.
- Followed health codes regulations while preparing food items for customers.
- Informed management of any issues or complaints from guests during their visit.
- Conducted regular inspections of restaurant facilities to identify potential safety hazards or maintenance needs.
- Managed reservations by answering phone calls, responding to emails and booking online reservations through OpenTable software system.
- Assisted in training new staff members on proper procedures for serving customers.
- Greeted customers, provided menus, and answered questions regarding menu items.
- Informed customers about specials, upselling additional food and drink items.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Reviewed daily specials, menu changes and service specifications.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Service Attendant
Sarova Stanley
Kenya, Nairobi
05.2025 - 02.2026
- Provided exceptional customer service in a high-paced hotel environment.
- Maintained cleanliness and organization of public areas and guest facilities.
- Assisted guests with inquiries, requests, and reservations promptly and courteously.
- Collaborated with team members to ensure smooth daily operations and guest satisfaction.
- Executed routine maintenance checks on equipment to ensure proper functionality.
- Trained new staff on service standards and operational procedures effectively.
- Effectively resolved guest complaints and accepted new suggestions and recommendations.
- Cleaned kitchen equipment at end of shift per health department standards.
- Provided exceptional customer service and enthusiasm when assisting guests and responding to inquiries.
- Assisted customers with inquiries and provided accurate information regarding products and services.
- Stocked shelves with new inventory on a daily basis.
- Replenished paper goods such as napkins, straws, cups throughout shift.
- Greeted customers upon entering the store and answered any questions they had.
- Assisted maintaining cleanliness of facility by reducing waste and cleaning tasks.
- Assisted customers in finding items and provided product knowledge when needed.
- Provided excellent customer service through friendly interactions and problem solving techniques.
- Welcomed guests to event center and promptly accepted tickets.
- Followed safety protocols while handling hazardous materials such as chemicals or cleaners.
- Observed patron conduct and quickly granted assistance when necessary.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Educated customers on loyalty programs and processed membership registrations.
- Handled customer inquiries and resolved complaints to maintain positive service experience.
- Cleaned parking areas, restrooms or equipment and removed trash.
- Responded to questions about local area and company services.
Commis waiter
B side speciality coffee house
Doha , Qatar
01.2023 - 02.2026
- Assisted servers by delivering food and beverages to tables promptly.
- Maintained cleanliness of dining area and ensured proper table settings.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Responded to customer inquiries and addressed concerns quickly and effectively.
- Adhered to health and safety regulations in all aspects of food service operations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted other wait staff members when needed.
- Responded promptly to customer inquiries or requests for information related to restaurant services or products.
- Set up dining areas prior to guest arrivals including stocking service stations with appropriate supplies for the meal period.
- Delivered food and beverages to tables in a timely manner.
- Provided assistance to kitchen staff during peak hours ensuring that all orders were filled accurately within established time frames.
- Checked with customers to ensure that they were enjoying their meals and attended to any special requests or needs.
- Resolved customer complaints courteously and professionally.
- Kept work area neat and organized at all times by wiping down counters and removing soiled dishes from the table promptly after each course was served.
- Greeted customers upon arrival and provided them with menus.
- Monitored dining room activities on a regular basis in order to anticipate any additional needs of guests.
- Greeted customers, took orders and provided menu recommendations.
- Demonstrated excellent communication skills when interacting with co-workers, supervisors or customers.
- Followed proper safety procedures when lifting heavy objects or using cleaning chemicals.
- Replenished supplies such as napkins, utensils, condiments, breads as necessary throughout the shift.
- Maintained a professional appearance at all times by adhering to dress code guidelines set by management.
- Collaborated with other team members in order to provide exceptional customer service experiences.
- Informed guests of daily specials in an engaging manner while providing prompt service according to established standards.
- Cleaned menus, trays, dishes and silverware between seating's.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Informed customers about specials, upselling additional food and drink items.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Stocked server areas with supplies before, during and after shifts.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Reviewed daily specials, menu changes and service specifications.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Education
PAPADAMS BARISTA AND HOSPITALITY
Nairobi , KenyaSkills
- Customer engagement
- Reservation management
- Menu knowledge
- Effective communication
- Team collaboration
- Customer service focus
- Understanding dietary restrictions
- Adaptability under pressure
- Food preparation knowledge
Languages
English
Advanced (C1)
C1
Swahili
Advanced (C1)
C1
Affiliations
- Swimming
- Hiking
- Travelling
References
References available upon request.
Timeline
Service Attendant
Sarova Stanley
05.2025 - 02.2026
Assistant Waiter
Four seasons hotel
01.2025 - Current
Commis waiter
B side speciality coffee house
01.2023 - 02.2026
PAPADAMS BARISTA AND HOSPITALITY