Joss Goldsborough
Jacksonville,FL
Summary
Proficient Store Manager dedicated to hiring top-notch associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
8
8
years of professional experience
Work History
Assistant Manager
ALDI Supermarket
03.2021 - Current
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Developed strong working relationships with staff, fostering positive work environment.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Overnight Grocery Stockclerk
Publix Grocery Store
11.2020 - 03.2021
- Met incoming trucks and used forklifts to move pallets to staging areas.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Unboxed product and placed on shelves according to layout and planogram guidelines.
- Performed daily inventory checks of merchandise on hand through scanning and adjusting counts.
- Part of a team of 5 who stocked the store each night, including frozen, dairy, liquor / wine, and dry grocery areas.
- Checked in vendors and verified shipments each morning before they stocked their sections.
Sales Manager
Staples, The Office Supply Superstore
09.2020 - 11.2020
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Produced contracts, reports, letters, and proposals for clients.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Organized promotional events and interacted with community to increase sales volume.
Store Manager
Staples, The Office Supply Superstore
03.2020 - 09.2020
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Achieved a 103% operating profit with 5 months left in the fiscal year and despite the COVID-19 pandemic impacting most retailers.
- Active member of the the local Chamber of Commerce, attending meetings and special events in the community, providing contributions to those who needed it the most through the platform.
Assistant Manager
Staples, The Office Supply Superstore
12.2019 - 03.2020
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Oversaw all department supervisors and worked with them to review business goals ad achievements, review policy changes, and handle associate counselings and terminations, ethics concerns, HR matters, workplace and department safety and loss prevention.
- Traveled between stores in the Cleveland district providing one on one coaching and support to store managers struggling with store operational excellence and selling best practices.
Operations Supervisor
Staples, The Office Supply Superstore
05.2016 - 12.2019
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Developed and deepened relationships with customers, vendors and associates.
- Motivated and trained employees to maximize team productivity.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Managed multiple store inventory events reducing inventory losses to under $300 in shortages per store.
- Performed Manager on Duty role while in the building.
- Responsible for opening and closing the store, consisting of all morning reports and paperwork, reviewing previous days results, counting the safe and tills, and creating and verifying deposits.
Education
No Degree - Business Administration And Management
University Of Maryland University College
Germantown MarylandSkills
- Order management
- Team leadership and coaching
- Relationship building and management
- Maximizing Profitability
- Store Management
- Goals and Performance
- Customer-oriented
- Strategic thinker
- Operations
- Opening and closing procedures
Timeline
Assistant Manager
ALDI Supermarket
03.2021 - Current
Overnight Grocery Stockclerk
Publix Grocery Store
11.2020 - 03.2021
Sales Manager
Staples, The Office Supply Superstore
09.2020 - 11.2020
Store Manager
Staples, The Office Supply Superstore
03.2020 - 09.2020
Assistant Manager
Staples, The Office Supply Superstore
12.2019 - 03.2020
Operations Supervisor
Staples, The Office Supply Superstore
05.2016 - 12.2019
No Degree - Business Administration And Management
University Of Maryland University College