Joss Goldsborough
Jacksonville
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Assistant Manager / Training Center Captain
ALDI Supermarket
Multiple Locations
11.2020 - Current
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Developed strong working relationships with staff, fostering positive work environment.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain the quarterly budget.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience.
- Responsible for onboarding, HR documents, and training of all new employees in the Jacksonville market.
Sales Manager / Assistant Manager
Staples, The Office Supply Superstore
Multiple Locations
12.2019 - 11.2020
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Oversaw all department supervisors and work with them to review business goals and achievements, review policy changes, and handle associate counselings and terminations, ethics concerns, HR matters where applicable, workplace and department safety and loss prevention.
- Traveled between stores in the Cleveland district providing one on one coaching and support to store managers struggling with store operational excellence and selling best practices.
- Coached employees in successful selling methods and encouraged cross selling to drive revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Achieved a 103% operating profit with 5 months left in the fiscal year and despite the COVID-19 pandemic impacting most retailers.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience.
Operations Supervisor
Staples, The Office Supply Superstore
05.2016 - 12.2019
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Developed and deepened relationships with customers, vendors and associates.
- Motivated and trained employees to maximize team productivity.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Managed multiple store inventory events reducing inventory losses to under $300 in shortages per store.
- Performed Manager on Duty role while in the building.
- Responsible for opening and closing the store, consisting of all morning reports and paperwork, reviewing previous days results, counting the safe and tills, and creating and verifying deposits.
Education
No Degree - Business Administration And Management
University Of Maryland University College
Skills
- Order management
- Team leadership and coaching
- Relationship building and management
- Maximizing Profitability
- Store Management
- Goals and Performance
- Customer-oriented
- Strategic thinker
- Operations
- Opening and closing procedures
Timeline
Assistant Manager / Training Center Captain
ALDI Supermarket
11.2020 - Current
Sales Manager / Assistant Manager
Staples, The Office Supply Superstore
12.2019 - 11.2020
Operations Supervisor
Staples, The Office Supply Superstore
05.2016 - 12.2019
No Degree - Business Administration And Management
University Of Maryland University College
Similar Profiles
Sarah Ellis-HendersonSarah Ellis-Henderson
Store Assistant at Aldi SupermarketStore Assistant at Aldi Supermarket
Noldry SantanaNoldry Santana
Lead Associate at Aldi SupermarketLead Associate at Aldi Supermarket
DHARMESHKUMAR PATELDHARMESHKUMAR PATEL
DUTY STORE MANAGER at Aldi SupermarketDUTY STORE MANAGER at Aldi Supermarket