Jossalynn Richardson
Columbia ,SC
Summary
Adept at managing high-stress situations and resolving customer disputes, I enhanced loyalty and business growth during my tenure at Walmart. Skilled in customer service and critical thinking, I excel in multitasking and efficiently resolving escalated issues, ensuring customer satisfaction and operational excellence.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
09.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Restaurant Hostess
Upper Crust Pizza And Restaurant
11.2022 - 09.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Diploma -
W.J. Keenan High School
Columbia, SC05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Walmart
09.2023 - 10.2024
Restaurant Hostess
Upper Crust Pizza And Restaurant
11.2022 - 09.2023
Diploma -
W.J. Keenan High School