Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josselin Blanco

Guatemala

Summary

Leveraged Salesforce to enhance efficiency, reducing call handle time and improving customer satisfaction through empathetic communication and active listening. Customer Support Specialist with a proven track record at Conduent Business Services, excelling in problem-solving and complaint handling. Committed to delivering exceptional service in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Customer Support Specialist

Conduent Business Services
05.2017 - Current


  • Adapted quickly to new software tools, enhancing efficiency in handling requests.
  • Participated in training sessions to develop product knowledge and service techniques.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Reduced call handle time, allowing for more customer inquiries to be resolved each day.

Education

High School Diploma -

Liceo Clasico En Computacion
4th St 5-52 Zone 1
10-2016

Skills

  • Problem-solving
  • Complaint handling
  • Live chat support
  • Salesforce
  • Multitasking and organization
  • Empathy and patience
  • Verbal and written communication
  • Email communication
  • Analytical thinking
  • Issue troubleshooting

Timeline

Customer Support Specialist

Conduent Business Services
05.2017 - Current

High School Diploma -

Liceo Clasico En Computacion

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