Josselin Cespedes
Houston,TX
Summary
Dynamic leader and effective communicator with proven experience in customer service and team leadership at CVS Pharmacy. Excelled in decision-making and cash handling, enhancing team performance and customer satisfaction. Demonstrated compassionate care and exceptional time management, achieving positive outcomes in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Shift Manager
CVS Pharmacy
07.2022 - 09.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Cashier
CVS Pharmacy
04.2022 - 07.2022
- Processed customer orders and accurately handled payment transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Power Finance
10.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
PCA
Norto Hospital
11.2019 - 08.2021
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Restaurant Hostess
Buffet Texas
02.2019 - 09.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Cashier
Shipleys Donuts
01.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Eisenhower Highschool
Houston, TX06-2018
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Customer Service
- Personal Hygiene Assistance
- Compassionate Care
- Time Management
- Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
CVS Pharmacy
07.2022 - 09.2023
Cashier
CVS Pharmacy
04.2022 - 07.2022
Customer Service Representative
Power Finance
10.2021 - 02.2022
PCA
Norto Hospital
11.2019 - 08.2021
Restaurant Hostess
Buffet Texas
02.2019 - 09.2019
Cashier
Shipleys Donuts
01.2018 - 01.2019
High School Diploma -
Eisenhower Highschool