Josselin Hernandez
Kent,WA
Summary
Detail-oriented warehouse worker with proven customer service skills. Experienced in order fulfillment, equipment operation, and training new employees to enhance team performance.
Overview
2
2
Languages
Work History
Warehouse Worker
Amazon
Kent, Washington
06.2024 - Current
- Sorted and organized inventory with handheld scanners, improving order accuracy and retrieval speed.
- Conducted quality checks on received products, ensuring accuracy and compliance.
- Collaborated with team members to consistently achieve daily shipping goals.
- Packaged items using protective materials like bubble wrap or foam sheets to minimize damage during transit.
- Assisted in training new employees on warehouse procedures for optimal performance.
- Kept shelves, workstations and pallet areas neat and tidy to maintain a safe work environment.
Server
El Super Pollo
Burien , WA
08.2020 - 06.2024
- Delivered exceptional service during peak hours to elevate guest experience.
- Assisted customers with menu selections and dietary preferences.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with kitchen staff to ensure timely food delivery.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Maintained cleanliness and organization of dining areas and service stations.
- Trained new staff on service standards and restaurant procedures.
- Assisted in training new servers.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Inspected food quality before serving to ensure customer satisfaction before serving it to customers.
- Set up tables in between patrons to reduce wait times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Coordinated customer reservations to maximize table turnover and streamline to-go order processes.
Education
High School Diploma -
Kent Meridian High School
Kent, WA06-2020
Skills
- Order fulfillment
- Equipment operation
- Safety compliance
- Attention to detail
- Time management
- Team collaboration
- Training and mentoring
- Customer service
- Communication skills
Languages
Spanish
Native language
English
Advanced (C1)
C1
Timeline
Warehouse Worker
Amazon
06.2024 - Current
Server
El Super Pollo
08.2020 - 06.2024
High School Diploma -
Kent Meridian High School