Josselin Zuleta
Queens,NY
Summary
Energetically led Chick-Fil-A Restaurant's kitchen team, enhancing productivity and food quality through expert training and meticulous food safety practices. Achieved waste reduction and inventory control, while fostering a collaborative environment.
Overview
6
6
years of professional experience
Work History
Kitchen Expert
Chick-Fil-A Restaurant
Redwood City, CA
10.2020 - Current
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored temperatures of prepared food and cold-storage areas.
- Maintained accurate records of inventory, supplies, and orders.
- Cleaned and sanitized utensils, dishes or silverware.
- Oversaw food production for quality and consistency with house standards.
- Performed opening and closing kitchen supervisory tasks with proficient adherence to checklists.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Took and recorded temperatures of food, refrigerators and freezers.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Coordinated with front-of-house staff to ensure prompt delivery of meals.
- Kept front line prepared and stocked for peak periods and encouraged staff to prepare small food batches frequently during slow periods.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Verified food preparation and cooking standards to ensure quality control.
Assistant Chef
student organized services inc
Redwood City, CA
04.2024 - 06.2024
- Sliced fruit and vegetables for various menu items and stored for later use in crisper.
- Ensured all food items were cooked at correct temperatures and stored correctly after cooking.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Followed recipes accurately to prepare dishes according to established standards.
- Monitored food expiration dates and removed rotated items to prevent foodborne illnesses.
- Checked quality of food products to meet high standards.
- Purchased and stored ingredients and food supplies, keeping enough goods on hand to meet daily demands.
- Rotated frozen and refrigerated food items with new deliveries to prevent spoilage.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Arranged work stations prior to shift commencement with necessary ingredients, utensils and equipment.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Ensured that all dishes served met company standards regarding presentation, portion size.
Cashier
Target
Gateway, NY
11.2019 - 03.2021
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customer inquiries regarding store policies and procedures.
- Built and maintained productive relationships with employees.
- Helped with purchases and signed customers up for rewards program.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Resolved customer complaints professionally in accordance with company policy.
- Answered phone calls to assist customers with questions and orders.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Discounted purchases by scanning and redeeming coupons.
- Answered customers' questions and provided information on store procedures or policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Stocked shelves with merchandise when needed.
- Maintained work area and kept cash drawer organized.
Cashier
Chavez Supermarket
Redwood City, CA
02.2019 - 10.2019
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Greeted customers upon entry into the store and thanked them for their patronage at checkout.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Assisted customers with locating items and providing recommendations based on preferences.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Utilized knowledge of store layout to efficiently restock products and assist customers.
- Maintained a clean work area, including wiping down counters and cleaning spills immediately.
Skills
- Food presentation
- Food safety
- Inventory controls
- Waste reduction
- Catering oversight
- Staff training
- Scheduling staff
- Order accuracy
- Sanitizing
- Professionalism and courtesy
- Personal hygiene
- Patience and empathy
- Team contribution
- Cleanliness and sanitation
- Cashier experience
- Shelf organizing
- Inventory counts
- Placing orders
- Preparing orders
- Cashier support
- Monthly inventory
- Bagging groceries
Languages
Spanish
Full Professional
English
Professional
Timeline
Assistant Chef
student organized services inc
04.2024 - 06.2024
Kitchen Expert
Chick-Fil-A Restaurant
10.2020 - Current
Cashier
Target
11.2019 - 03.2021
Cashier
Chavez Supermarket
02.2019 - 10.2019