JOSSELINE D LOPEZ
Winter Park
Summary
Dynamic customer service professional with proven expertise at Wawa, excelling in cash handling and training new staff. Recognized for exceptional attention to detail and teamwork, consistently enhancing product quality and customer experiences. Skilled in effective upselling and maintaining accuracy, contributing to a positive and efficient store environment.
Overview
3
3
years of professional experience
Work History
Customer Service Associate Cashier
Wawa
North Plainfield, NJ
09.2019 - 03.2020
- Adapted quickly to new technology or changes in payment processing systems.
- Handled cash, credit, and debit payments while maintaining accuracy in cash drawer.
- Assisted customers in finding products and provided recommendations when necessary.
- Trained new cashiers on point-of-sale systems, customer service techniques, and store policies.
- Followed all company policies regarding handling of coupons, gift cards, and returns.
- Conducted regular cleaning tasks to ensure a hygienic work environment.
- Assisted with receiving, product pricing and stock replenishment.
- Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality.
- Made and served specialty coffee and tea beverages.
- Prepared beverage and food products in compliance with company recipes and guidelines.
- Ground coffee beans, brewed coffee, and tea and prepared baked goods.
- Trained new employees regarding food and drink preparation and store procedures.
- Operated espresso machines and other coffee equipment to extract coffee, steam milk, and prepare specialty drinks.
Team Member
Regal Cinemas
South Plainfield, NJ
05.2017 - 10.2018
- Delivered exceptional customer service by addressing guest concerns and enhancing overall satisfaction.
- Managed point-of-sale system for efficient ticket sales and concession transactions.
- Ensured cleanliness and organization of theater environment to enhance guest experience.
- Monitored movie schedules and ensured timely screenings for patrons.
- Executed cash handling procedures accurately during shifts.
- Provided support in managing inventory levels for concessions.
- Trained new staff on operational procedures and customer engagement techniques.
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Education
High School Diploma -
Plainfield High School
Plainfield06-2019
Skills
- Workplace professionalism
- Effective organizational skills
- Processing refunds
- Precision in mathematics
- Detail-oriented approach
- Customer upselling expertise
- Collaborative teamwork
- Merchandise stocking
- Dedicated work ethic
- Consistent reliability
LANGUAGES
English, Bilingual or Proficient (C2)
Native or Bilingual
Spanish, Bilingual or Proficient (C2)
Native or Bilingual
Timeline
Customer Service Associate Cashier
Wawa
09.2019 - 03.2020
Team Member
Regal Cinemas
05.2017 - 10.2018
High School Diploma -
Plainfield High School