Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Awards
Additionalinformation - Bilingual
Languages
Timeline
Generic

Georgina Rodriguez

San Antonio,TX

Summary

Hospitality professional with strong foundation in guest relations and customer service. Efficient in managing check-ins, addressing guest concerns, and ensuring welcoming atmosphere. Known for collaboration with team members and flexibility to adapt to varying guest needs.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Marriott International, Inc.
10.2020 - 04.2021
  • Check out/check in guests
  • Credit card transactions
  • Cash handling
  • Review guest folios
  • Able to adjust to new POS system (MARSHA/VM)
  • Wake up calls
  • Making reservations
  • Running reports
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Supplemental insurance agent

Family Heritage Division
08.2020 - 12.2020
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Front Desk Agent

Best Western
06.2020 - 08.2020
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Front Desk Agent

Marriott International, Inc.
08.2015 - 12.2017
  • Picking up in and outbound calls
  • Handling confidential paperwork
  • Handling guest issues
  • Making reservations in FSPMS
  • Using Microsoft
  • Assisting guests
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Promoted hotel amenities and services to guests, enhancing their stay.
  • Contributed to higher occupancy rates through outstanding customer service.

House keeper

Best Western Inn
10.2014 - 01.2015
  • Well cleaned rooms, attend to the guests needs
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Housekeeper

Microtel Inn
12.2013 - 03.2014
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Server/Cashier/Trainee

Huddle House
04.2013 - 01.2014
  • Serve customers needs
  • I accomplished self confidence
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Sales Associate/Cashier

Dollar Tree
04.2013 - 07.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate/Cashier

Fallas Paredes
05.2010 - 11.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

None -

Cc Winn high school
Eagle Pass, TX
01.2011

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Credit and cash payments
  • Guest relations
  • Hospitality service expertise
  • Listening skills
  • Administrative skills
  • Reservation systems
  • Front desk management
  • Microsoft office
  • Front office support
  • Housekeeping
  • POS systems
  • Room assignments
  • Documentation
  • Reservations
  • Training and mentoring
  • Teamwork and collaboration
  • Time management

Accomplishments

  • Achieved pay raise from General Manager, through effectively helping with front desk team members and guests.


Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Awards

Desk Agent, 01/01/17, Higher pay raise from GM

Additionalinformation - Bilingual

English and Spanish

Languages

Spanish
Professional Working

Timeline

Front Desk Agent

Marriott International, Inc.
10.2020 - 04.2021

Supplemental insurance agent

Family Heritage Division
08.2020 - 12.2020

Front Desk Agent

Best Western
06.2020 - 08.2020

Front Desk Agent

Marriott International, Inc.
08.2015 - 12.2017

House keeper

Best Western Inn
10.2014 - 01.2015

Housekeeper

Microtel Inn
12.2013 - 03.2014

Server/Cashier/Trainee

Huddle House
04.2013 - 01.2014

Sales Associate/Cashier

Dollar Tree
04.2013 - 07.2013

Sales Associate/Cashier

Fallas Paredes
05.2010 - 11.2010

None -

Cc Winn high school

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