Josselyn Acosta
Miami Beach,FL
Summary
I am a dedicated and customer-focused professional with years
of experience in the hospitality industry, specializing in front desk
operations. Known for my exceptional interpersonal skills and
ability to handle diverse guest needs efficiently, I’m great at
multitasking in fast-paced environments, I am committed to
maintaining a welcoming atmosphere and delivering a seamless
guest experience at every interaction.
Overview
5
5
years of professional experience
Work History
Freelance Marketing
Own Business
01.2020 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Utilized advanced software tools to produce visually appealing designs for client projects.
- Developed e-commerce platforms for clients, enabling them to expand their market reach and increase sales.
Front Desk Agent
Moxy South Beach
01.2024 - 07.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Server and Cashier
Collins Pizza
08.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Course of Digital Marketing - Marketing
Universidad Católica De Guayaquil
04.2023
Licensing in Marketing - Marketing
UTEG
Ecuador03.2022
Skills
- English
- Spanish
- Multiple administrative tasks regarding the front desk office
- Use of Fosse
- Use of Excel
Timeline
Front Desk Agent
Moxy South Beach
01.2024 - 07.2024
Server and Cashier
Collins Pizza
08.2023 - 12.2023
Freelance Marketing
Own Business
01.2020 - Current
Course of Digital Marketing - Marketing
Universidad Católica De Guayaquil
Licensing in Marketing - Marketing
UTEG