Josselyn Ayala
Bakersfield
Summary
Diligent Accounts Receivable Supervisor at Mellano and Company with a proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates, enhancing cash flow management and reducing outstanding receivables. Skilled in bilingual communication and effective complaint resolution demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. I successfully trained teams and developed strategies that improved customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Supervisor
Mellano and Company
04.2021 - 05.2025
- Supervised accounts receivable team, ensuring timely invoicing and accurate record-keeping.
- Implemented process improvements to enhance cash flow management and reduce outstanding receivables.
- Trained and mentored staff on best practices for collections and customer account management.
- Developed monthly aging reports to identify delinquent accounts and initiate follow-up actions.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Provided bilingual support to customers, ensuring clear communication and understanding of inquiries.
- Resolved customer issues effectively, improving overall satisfaction and loyalty.
Property Manager
Intercontinental Affordable Housing, Inc.
09.2015 - 04.2021
- Managed tenant relations, ensuring timely communication and addressing concerns promptly.
- Oversaw property maintenance operations, coordinating with vendors for efficient service delivery.
- Developed and implemented budget strategies to optimize operational efficiency across properties.
- Conducted regular property inspections to ensure compliance with safety regulations and quality standards.
- Analyzed complex problems and developed effective solutions to enhance operational efficiency.
Education
High School Diploma -
Sierra Vista High School
Tulare, CA06-2014
Skills
- Customer service expertise
- Meticulous attention to detail
- Proficient in negotiating payment terms
- Invoice processing
- Efficient at acquiring new skills
- Cash Application
- Credit collection expertise
- Accounts receivable management
- Proficient in bilingual communication (Spanish/English)
- Effective complaint resolution
- Analytical reasoning
Timeline
Accounts Receivable Supervisor
Mellano and Company
04.2021 - 05.2025
Property Manager
Intercontinental Affordable Housing, Inc.
09.2015 - 04.2021
High School Diploma -
Sierra Vista High School