Josselyn Flores
Yakima,WA
Summary
Bilingual (English/Spanish), professional with 10+ years of customer service experience, and four years in a supervisory role, combined with hands-on internship experience with at-risk youth. Strong expertise in policy compliance, conflict resolution, confidentiality, and team leadership. Graduate of a Law Enforcement training program with an upcoming degree in Criminal Justice.
Overview
4
4
years of professional experience
Work History
Intern
Ridgeview Community Facility
Yakima, WA
03.2026 - 05.2026
- Performing precise 15-minute headcounts, conducting thorough room searches for contraband or signs of danger, and monitoring resident compliance with facility rules.
- Enforce safety protocols during community transport ride-alongs.
- Supervise residents during meals and house milieu activities to ensure a secure, structured environment.
- Actively participating in house group meetings focused on Dialectical Behavior Therapy (DBT) and women's empowerment to support behavioral rehabilitation.
- Engage in case management operations, observing staff meetings, resident debriefs, and future planning transfer/re-entry meetings.
- Build professional relationships with residents(youth), mentoring residents during daily routines, helping with homework, and supervising daily detail chore completion.
- Completing extensive training on state policies, procedures, intake, and institutional compliance.
Multi-Unit Team Leader
H&R Block
Yakima, WA
10.2023 - 04.2024
- Supervised daily operations across multiple offices, ensuring strict adherence to corporate policies.
- Led 20+ associates through daily briefings, performance coaching, and accountability check-ins.
- De-escalated complex client and associate concerns with a high degree of professionalism.
- Managed financial accountability, including reviewing reports, approving timecards, and handling deposits.
- Facilitated hiring and onboarding while maintaining strict confidentiality standards.
Multi-Unit Team Leader in Training / Associate Lead
H&R Block
Yakima, WA
10.2022 - 06.2023
- Supported leadership in supervising associates, coordinating schedules, and conducting operational debriefings to enhance team effectiveness.
- Managed front-desk operations, including appointment coordination and high-volume public inquiries.
- Ensured accountability by maintaining accurate documentation and financial reports, facilitating informed decision-making.
- Aided in conflict resolution and trained associates to foster a positive work environment.
Education
Associate of Applied Science - Criminal Justice & CSI Certificate
Yakima Valley College
Yakima, WA06-2026
Income Tax Course Certificate - Compliance Training
H&R Block
01-2025
Law Enforcement Training Program Graduate -
YV-Tech
Yakima, WA01-2014
High School Diploma -
Davis High School
Yakima, WA01-2014
Skills
- Youth Supervision
- Crisis De-escalation
- Conflict Resolution
- Behavior monitoring
- Public Interaction
- Team Supervision
- Scheduling & Coaching
- Documentation accuracy
- Incident reporting
- Safety compliance
- HIPAA compliance
- Room Searches
- Transports
- Youth Accountability
- Dialectical Behavior Therapy (DBT)
- Re-entry support
- Youth Mentorship
- Problem solving
- Report writing
- Attention to detail
- Dependable and reliable
- Administrative tasks
- Strict Policy Compliance
- Team leadership
- Conflict De-escalation
Languages
Spanish
Native/ Bilingual
Accomplishments
- Deans List Honor Roll
- Presidents List Honor Roll
Timeline
Intern
Ridgeview Community Facility
03.2026 - 05.2026
Multi-Unit Team Leader
H&R Block
10.2023 - 04.2024
Multi-Unit Team Leader in Training / Associate Lead
H&R Block
10.2022 - 06.2023
Associate of Applied Science - Criminal Justice & CSI Certificate
Yakima Valley College
Income Tax Course Certificate - Compliance Training
H&R Block
Law Enforcement Training Program Graduate -
YV-Tech
High School Diploma -
Davis High School